Summer Student, Control Center Administrative

2 weeks ago

Montreal, Quebec, Canada Bell Canada Full time
Req Id: 411299


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.


If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.


Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.


Description:

Company name:
Bell Canada

Job status:
Summer Student

Date of completion approximate:
End August 2023

Number of positions: 1

Application deadline:
May 22, 2023

Name and description of the hiring department:
The Associate must create, validate and monitors all requests in various computer systems. It ensures data integrity, plans and manages requests in a timely manner.


The associate sees to the supply of the material; is the liaison between Bell Canada and the various stakeholders (Suppliers, partners, internal and external customers).

The associate needs to keep some files up-to-date while providing additional information and support to the different groups involved throughout the work process.


Summary:

Job Duties / Accountabilities:

  • Review all documents to ensure that the information they contain are complete and accurate
  • Analyze, detail, validate and take action to process corrections if required
  • Create, track and close all related files in various systems
  • Provide all relevant information
  • Coordinate with various internal and external stakeholders, all components related to the delivery of equipment and ensure the installation of configurations
  • Provide status to the various stakeholders on the progress of the supply of the equipment
  • Analyze and produce various reports
  • Deal with customer escalation complaints and requests related to orders and to the equipment
  • Provide support to internal and external clients and create different reminders
  • Evaluate the validity of requests by ensuring that they respect criteria and prioritize accordingly
  • Study differences and eliminate obstacles
  • Analyze, clarify and resolve any discrepancies
  • Identify and resolve any difficulties with different stakeholders
  • Good learning skills

Essential Qualifications / Competencies:

  • Bilingualism, French & English, fluent in both languages with no significant limitation
  • Interactions with English speaking customers or people outside of Quebec
  • Able to work under pressure
  • Ability to communicate effectively, both verbally and in writing, with different internal and external stakeholders
  • Ability to interact and collaborate with internal and external stakeholders

Preferred Qualifications / Competencies:

  • Good knowledge of the external network
  • Practical knowledge of the following systems: CMIS, CMS, ACUT, Job Status Viewer, Click

Working Conditions:

  • Work schedule: Monday to Friday, daytime schedule
  • Working from home
EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Summer Student

Job Location:
Canada : Quebec : Montreal

Work Arrangement:
Remote

Application Deadline:05/22/2023

Created:
Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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