Customer Success Manager

2 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Customer Success Manager

RBCx pursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars - Banking, Capital, Platform, and Ventures - combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure
RBCx isn't just a place to work, but a place to belong. We're currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that's you, we can't wait to connect.

About Ownr
At Ownr, we have helped thousands of Canadians establish their businesses. As we redefine the entrepreneurship landscape, we take pride in simplifying what it takes to be a business owner.

We're on a mission to become the leading platform for entrepreneurship in Canada, and it takes an entire team to build something big.

So, join our team and discover how we can help entrepreneurs make their dreams a reality

We are seeking a Customer Success Manager. Ownr is the leading platform for entrepreneurship in Canada.

In this role, you will help thousands of entrepreneurs as they build and grow their business using the legal tools, perks, and other valuable resources provided by Ownr.

You will encourage users to maximize the value of their Ownr subscription and answer their questions and concerns along the way.

Through providing a fantastic customer experience and using your ability to make complex concepts simple and understandable, you will promote retention, increase customer satisfaction, and safeguard the reputation of Ownr in the marketplace.


Guided by your passion for entrepreneurship, you will take the lead in gathering user feedback and ensure that the voice of the customer is heard throughout the organization.

You will collaborate with the product, design, marketing and leadership teams to place the customer at the heart of Ownr's future.


WHAT WILL YOU DO?

  • Take responsibility and accountability for customer communication by managing inbound chats, tracking tickets, and identifying solutions
  • Put customers' needs first and provide an invaluable customer experience by helping them identify solutions
  • Track metrics and maintain high levels of customer engagement and satisfaction
  • Partner closely with crossfunctional team members to translate business needs and product requirements into new solutions for customers

WHAT DO YOU NEED TO SUCCEED?

Must have:

  • Customer service experience in a startup environment and/or fastpaced growing organization
  • Willingness to learn about legal concepts and other issues affecting business owners in Canada
  • Excellent written communication skills and the ability to respond instantly to customer concerns
  • Interest in technology and building innovative online solutions

Nice-to-have:

  • Experience using Intercom, or similar customerengagement software
  • Background as a business operator and/or firsthand exposure to entrepreneurship

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What's in it for you?

  • We thrive on the challenge to be our best, and we work together to help our clients thrive and communities prosper. We care about each other and believe that achieving success is a goal shared across the organization.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in an agile, collaborative, progressive, and highperforming team

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Ventures

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


Join our Talent Community
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