(Only 24h Left) Customer Service Coordinator
1 week ago
For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.
Our team ensures that all incoming calls, emails and chats are responded to with extraordinary levels of customer service and in the most professional manner possible.
The successful candidate will be responsible for responding to incoming telephone, email and chat inquiries from our customers regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims.
We encourage continuous learning and professional development, and the more you learn, the more you earn This role is a permanent full-time role which is a hybrid work model.
Shift once training is completed will be Monday to Friday, 10am to 6pm.Qualifications:
- customer service experience (inbound contact centre, retail or restaurant)
- customer service skills and strong active listening skills
- communication skills (verbal and written)
- to multitask and navigate multiple computer programs at the same time while speaking on the phone
- to act with professionalism with customers in confrontational or sensitive situations
- conflict resolution skills
- to deal with complex inquiries and independently make decisions to solve concerns for our customers
- time management and multi-tasking skills
- to stay composed and organized in a fast paced, high call volume environment
- experience with group benefit plan administration and claims is considered an asset
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