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Customer Service Representative

3 months ago

Winnipeg, Manitoba, Canada Collective Event Rentals Full time

Come join our team at Collective
We are looking to hire a
Customer Service Representative in the event rental industry. This person will be the first point of contact for all rental inquiries. This person will provide customers with rental/material options for their event in a friendly and professional manner.

This position is a full-time position reporting to the General Manager, based at 12 South Landing Drive.

Who we are:

Collective

is a collective group providing rentals for all aspects of an event from decor to tableware, furniture to chairs; having everything in one spot to make an event effortless.
Key Responsibilities will include but not limited to:

  • Manage and consult all aspects of rental bookings including needs assessment, quoting, and contract development.
  • Coordinate with Dispatch Coordinator on scheduling material delivery and pickups
  • Resolve customer problems and answer questions
  • Maintain a clean and organized showroom
  • Perform daily audits of open contracts and call overdue rentals.
  • Arrange payments and send confirmations with appropriate materials /information to rental clients
  • Collect deposits, payment and record credit charges by maintaining a customer file and balancing daily sales receipts.

What you will need

  • A high school diploma or equivalent GED is preferred but not required
  • Previous experience in customer service is required
  • Proficiency with computers and standard software
  • Excellent verbal and written communication skills
  • Strong attention to detail, organizational and timemanagement skills
  • The ability to deal with constant interactions with the public
  • At times will be required to work overtime, evenings, weekends.

Perks of working at Collective Event Rentals

  • A strong corporate culture that is committed to personal and professional growth.
  • A competitive compensation package with health coverage for you and your family.
  • Free parking on site.
  • A fun and friendly atmosphere


We would like to thank all applicants in advance for their interest in us; only those selected for an interview will be contacted.


Benefits:

  • Dental care

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Overtime
pay

Application question(s):

  • There is no bus service to our office, would you reliably be able to commute to our office as 12 South Landing Drive, Winnipeg, R4G 0C4?

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person