Booking and Administrative Clerk, Trans Care Bc

2 weeks ago

Vancouver, British Columbia, Canada PHSA Full time

Booking and Administrative Clerk, Trans Care BC
PHSA Corporate

Vancouver, BC

What you'll do

  • Answer client calls, collect information, respond to general inquiries by providing current basic information about genderaffirming services and care provides, referring to established resources, releasing client information in accordance with policies and procedures, and forwards complex inquiries to Health Navigator as necessary.
  • Receive and process requests for appointments using information provided from referring doctors' offices and/or patient charts as necessary. Coordinate, preregister and confirm patient appointments with medical staff and/or professionals in the assigned area as well as with parents, making additions, deletions and changes to appointments, as necessary. Ensure accuracy of all information.
  • Schedule and book appointments and followup appointments, adjust arrangements in accordance with established policies and procedures. Book appointments with other departments and external and internal health care professionals as needed. Ensure clinic bookings are maintained at full capacity to accommodate a high patient caseload.
  • Pull patient's charts prior to visit and calls referring physician's/health care professional's offices, diagnostics services, community agencies and/or clients/parents for missing information, requesting appropriate items be forwarded.
  • Set up and maintain designated computerized and hard copy filing systems for a variety of administrative functions and patient information such as patient charts, test results and reports, consultation notes, family meeting minutes and correspondences. Collect, collats, maintain and access patient information such as patient visits, rebookings and cancellations and other related information as requested.
  • Arrange meetings by booking meeting rooms/catering and preparing agendas and other necessary information; attends meetings as directed. Take minutes or notes at meetings and transcribes as required by summarizing discussions and writing and/or typing for review by appropriate personnel. Record pertinent scheduling decisions and implements as directed. Distribute minutes or notes of meetings as appropriate.
  • Perform reception duties such as receiving patients, parents/guardians and/or visitors and directing them to appropriate areas/professionals; answers, screens and redirects telephone enquiries; takes telephone messages when necessary and responds to general enquiries in accordance with established policies and procedures regarding the release of client information.

What you bring

  • Grade 1
  • Two (2) year's recent, related experience or an equivalent combination of education, training and experience.

You also must have:

  • Ability to type
    45 w.p.m.
  • Knowledge of
    medical terminology.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
  • Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and antiracism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type:
Regular, Full-Time (1.0 FTE)

Wage:
$26.31

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