Employer Services Consultant

2 weeks ago

Toronto, Ontario, Canada CharityVillage Full time
Program & Role Description:

Conveniently situated in various locations across Toronto such as Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation operates five (5) full-service Employment Centres offering a variety of services for job seekers. These include assistance with career exploration, resume enhancement, interview preparation, and more. Employers who are dedicated to community hiring can benefit from services like direct access to a diverse pool of job seekers, guidance on organizing community hiring events, advice on effectively supporting new hires to ensure job retention, and more. As an Employer Services Consultant, your role would involve building and maintaining relationships with employers from different industries who are interested in hiring job seekers from our organization and utilizing our available services. You will also provide direct support to job seeker clients, offering job coaching, and facilitating job placements through connections with employers you've cultivated relationships with.

  • Position type: Full-time (37.5 hours per week) one-year contract with excellent potential for permanent placement.
  • Locations available: Split role between Etobicoke (Islington Ave. & Hwy 401) & York (Weston Rd. & Lawrence Ave. W.).
  • Hybrid-remote schedule and on-site work requirement: The current setup combines a hybrid-remote work model, incorporating regular on-site duties, frequent local travel for work-related functions, and rotating work-from-home days. Candidates must be prepared to work on-site at the office on a regular basis each week, hold a valid Ontario G driver's license, and have a reliable vehicle for local travel. The Career Foundation's hybrid-remote arrangement is based on performance and operational necessities, necessitating a private workspace with dependable high-speed internet. Full-time office work is also an option. The company provides essential equipment such as laptops and cell phones.
  • Reporting to: Area Manager, Employment and Placement Services.
Responsibilities include: Employer Outreach, Relationship Building, and Workforce Development
  • Contacting employers across different sectors to promote The Career Foundation’s services and identify suitable job opportunities for our job seeker clients.
  • Consistently tracking and evaluating personal success rates to meet individual targets contributing to overall team goals.
  • Collaborating with employers to facilitate recruitment efforts, matching candidates’ skills with job requirements and ensuring quality placements.
  • Conducting on-site visits at employer premises to ensure safe work environments.
  • Negotiating and managing agreements with employers, including wage subsidies, to support cost-offsetting measures.
  • Administering and monitoring on-the-job training plans and providing necessary follow-ups with employers to ensure expectations are met.
  • Organizing job fairs, hiring events, and information sessions.
  • Working with team members to execute effective outreach plans, recruit new clients, and maintain updated records of outreach activities.
  • Participating in community events to network and showcase The Career Foundation’s services.
  • Maintaining accurate and up-to-date records in online data systems.
  • Other duties as assigned.
Job Coaching and Retention Support
  • Conducting personalized needs assessments for job seeker clients to determine service eligibility and pre-employment requirements.
  • Placing clients in suitable job opportunities by leveraging strong employer relationships and matching them with relevant job leads.
  • Providing coaching to job seekers, including strategies like cold calling employers to enhance their chances of securing employment.
  • Regularly following up with job seeker clients, conducting one-on-one coaching sessions, and addressing barriers to progress.
  • Offering guidance on workplace expectations and other relevant topics to enhance clients’ employability.
  • Serving as a resource for employed clients and employers to resolve issues and provide support for job retention.
  • Supporting clients’ job retention objectives by monitoring their progress and offering post-employment advice when necessary.
  • Maintaining accurate and up-to-date records in online data systems.
  • Other duties as assigned.
Qualifications/Skills Required:
  • A post-secondary degree in human services, business, or a related field related to the position is highly preferred, or an equivalent combination of education and experience.
  • Minimum of 2 years of direct experience in job development, coaching, business development, or relevant areas transferable to the role.
  • Readiness to work consistently on-site at the office each week and hold a valid Ontario G driver's license for local travel.
  • Demonstrated track record in a results-oriented environment, meeting targets effectively.
  • Prior experience in community outreach, employer relationship-building, or familiarity with Employment Ontario programs is advantageous.
  • Knowledge of current labor market trends, job search strategies, and employment research methods is beneficial.
  • Strong verbal and written communication skills in English, with fluency in a second language considered a plus.
  • Professional and respectful client service approach, valuing diversity and inclusion.
  • Exceptional customer service abilities and alignment with organizational values.
  • Effective organizational and time management skills, with the flexibility to handle multiple priorities.
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook 365, including adaptability to new online systems and technologies.
  • High ethical standards and commitment to maintaining confidentiality and discretion.
  • Flexibility to work outside regular hours occasionally to meet objectives.
  • Strong work ethic with a client-centered focus.

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