Client Success Relationship Manager

7 days ago

Burnaby, Canada ADP Full time
ADP is hiring a Client Success Relationship Manager.

Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?
Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?


As a Client Success Relationship Manager, you'll serve as an advocate of ADP's Global Human Capital Management Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base.

The role supports ADP Canada's ADP Comprehensive Services - Majors level clients.

Every day, you will work on developing and managing strong, productive relationships with executive-level client contacts (i.e.; CFO, CHRO).

You will align with ADP General Managers and Executive Committee members as required, and collaborate with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.


To thrive in this role, you must have a strong combination of account management / relationship-building skills and business/financial acumen.

Success in this role can be defined by year-over-year increases in metrics related to client satisfaction indexes, client retention rates, exceptional relationship management client survey results, targeted revenue growth and share of wallet per client.

A little about

ADP:

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.

We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

We serve over 1 million clients in 140 countries with over 63,000 associates worldwide.

Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work.

To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.

Learn more about diversity, equity, and inclusion at ADP on our YouTube channel:

Ready to #MakeYourMark? Apply now
To learn more about careers in Client Service at ADP , visit:

What you'll do:
Responsibilities

What you can expect on a typical day:
Client Focus
You'll effectively manage the client relationship for ADP's complex clients both domestic and North America.
Your primary responsibilities will be Retention, Referencability, and Revenue.
You'll cultivate a trusted advisor relationship with clients to influence a propensity to partner with ADP.

You'll recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.

You'll oversee and support effective and mutually beneficial contract negotiations and understand financial impact.
You'll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
You'll maintain a sufficient client assignment base while looking for opportunities to enhance and increase coverage.

Client Communication
You'll demonstrate strong presentation, meeting management and relationship management/servicing skills.
You are confident in the ability to challenge the current state and make a compelling case for change.
You'll lead and drive continuous improvement and operate with flexibility.

You have a significant understanding of Human Capital Management concepts with the ability to represent a broad range of ADP disciplines and solution platforms.

You have a comprehensive industry and competitive knowledge with an external network of expertise.
You carry exceptional verbal and written communication skills – to be applied equally with external audiences and internal constituencies.
You'll facilitate and encourage client participation in ADP events as appropriate,
( i.e. MOTM, ReThink, Beta Product opportunities, and testimonials).

TO SUCCEED IN THIS ROLE:
Requirements

A minimum of 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships, ideally in SaaS the technology and outsourcing industry.

HCM and payroll Technology experience is an asset.
Extensive experience building relationships with clients is essential.
Advanced MS Word and Excel software capabilities
English/French Bilingualism is Mandatory
*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

Bonus points for these:
Preferred Qualifications
Degree or Equivalent Or, its equivalent in Business Administration, Human Resources, Finance or another related field
Accreditation from appropriate organizations (CPP, CEBS, PHR) is an asset.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.

Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.

Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
Innovate. Problem-solve. Shape the future of work with people you like.
Balance work and personal time. Flexibility to integrate work more easily in your everyday life .
Go Global. With operations around the world, exciting new networking opportunities abound.

Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today

Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at

ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Click > to learn more about ADP's culture and our full set of values.

#LI-MI2
#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits:

Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is $0.00 - $0.00 / Year
Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at

ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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