Ia Support Analyst

2 weeks ago


Toronto, Ontario, Canada Canadian Tire Corporation Full time

What you'll do

  • Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze data inaccuracies and work with IT team members and business stakeholders to correct the data.
  • Maintain documentation and provide knowledge transfer for other system support analysts. Prepare and facilitate training sessions where required. Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
  • Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address on going issues that require further understanding or analysis.

What you bring

  • Diploma or degree from an accredited technical institution in computer technologies.
  • ITIL Version 2 or 3 certification.
  • Minimum of 35 years in a retail environment and 510 year in an IT environment.
  • Strong understanding of database environments (Oracle, SQL) with the ability to read, write and execute SQL statements/scripts.
  • Excellent analytical skills and understanding of common business analysis practices.
  • Ability to learn new concepts in a short timeframes and share knowledge between team members.
  • Ability to compile ideas into a formal presentation and deliver to a group of individuals at all levels of the organization.
  • Ability to create and deliver training sessions.
  • Strong commitment to creating and maintaining documentation.
  • Ability to work in a team oriented, fast paced and energetic environment with a drive to meet and exceed expectations.
  • Ability to work on multiple projects/tasks while maintaining strict project timelines to deliver results.
  • Exceptional written and verbal communication skills.
  • Bilingual (English/French) is an asset.
Technologies

  • TIBCO
  • IIB 7/10
  • MQ(Admin)


DataStage 8/
  • CDC
  • MessageWay
  • MoveIt
  • Diyotta
  • Atacama
  • DataPower
  • ESP


PL1/JCL
  • C++
  • AIX (Admin)
  • NGINX
  • EDW / EDL
  • ORACLE/pSQL
  • Netezza

We are looking for individuals who can:

  • Build Trust and Credibility by consistently adhering to the organization's business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.
  • Commit to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
  • Demonstrate a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer's needs.
  • Work collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups.
We value flexibility.

We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes.

Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-GS1

About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.

We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.

We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.

As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better through living and working our Core Values:

we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.

It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.


Our Commitment to Diversity, Inclusion and Belonging


We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

We are united in our purpose of being here to help make life

  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Description of Responsibilities: Provides the Tier 2 Help/Service Desk support, as well as coordinates and facilitates Incident Management, works with IT to deploy changes to the production environment, and engages 3rd party providers contracted to iA during an incident. Provides initial triage, investigation and ensures fast turnaround times on...

  • Security Analyst

    2 weeks ago


    Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    We are looking for a dynamic analyst to join our security team. You will be working as part of a security team that accompanies IT projects. A typical day will have you scrumming with your security team in the morning, then going off individually into the IT sector to evaluate the security requirements and risks. Although you will work independently...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Trade Conduct Compliance/Telework or Hybrid /Quebec City, Montreal or Toronto/Permanent/Desired start date: As soon as possible_Are you passionate about the financial markets and pride yourself on meticulous attention to detail? iA Private Wealth needs you to help support their mission and ensure that trading practices uphold the highest standards of...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Business line : Sales and collective insurance/ Student/ Internship/ Full time/ Remote/ Quebec/ Montreal/ Toronto/ Starting date : as soon as possible_Reporting to the Director, Client Services, the Administrative and Technical Support Student is a key member of our Group Savings and Retirement Service team. Skills such as high energy, multi-tasking, highly...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    DescriptionUnder the responsibility of the Director, Regulatory Compliance and the direction of the Compliance Officer, Complaints, the incumbent is responsible for investigating and resolving client complaints in both French and English and assisting with internal and regulatory investigations in accordance with regulatory requirements (in particular those...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Mailing and Ordering / 100% on site / fulltime / temporary contract of 12 months_Reporting to the Department Manager. This role will primarily be responsible for managing all mailing requests and supporting the promotional (gifting) program, with emphasis on service and quality. This role plays the integral part towards our goal of providing our clients with...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    #Permanent #Full time #Remote #Toronto #MontréalSummary of ResponsibilitiesReporting to the Manager of Group Life & Disability, the incumbent responsibilities are as follows; Manages disability claims general inbox All received mail and faxes are barcoded, followup date is entered, this will prompt Case Manager of mail/fax received. Mail /fax is delivered...


  • Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWhat is the Opportunity?As a Director, IA Methodology - Regulatory, you will contribute effectively to the transformation of audit methodologies and practices across the function, supported by the creation of applicable learning content. You will ensure that methodologies and practices are aligned with global regulatory, industry and best practice...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Student position / Summer 2024 / In office / Toronto / IT / Full time**Are you currently a student looking for a summer job related to IT? Look no further, the IT Service Center is looking for a new Help Desk AssistantYour future responsibilities: Respond to firstline questions from iA employees; Handle assigned support requests to diagnose, prioritize...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    : Joining one of Canada's topranked insurance companies you will promote iA Life Insurance products and offerings to Independent Financial Advisors through the Brokerage Network. In collaboration with your insurance sales director, you will build effective business relationships with insurance advisors, executive and administration staff at MGA's and their...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Company OverviewiA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.Founded in 1892, iA Financial Group's stability and solidity make it an employer of choice that invests in its employees and their...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Are you are someone who enjoys challenges, has the ability to juggle several priorities at the same time and possesses an unparalleled level of customer service? Do you have excellent relationship building skills? Do you want to be responsible for the success of a process from beginning to end while working closely with your internal and external partners?...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Contracting Team, administration / full time, permanent / remote work / Toronto, Vancouver_Reporting to the Manager, Distributor Networks, the incumbent contributes to the Company's objectives, by ensuring the effective administration of agents contracts.The incumbent: Process and set up FundServ Dealer and representative codes Follows up where information...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Account transfer / Aton / Remote (except key points in office - time to time)/ benefits/iA is considered a Top 5 employer in Canada. We offer many benefits and here's your chance to join our incredible team. We are looking to add a new member to our Account Transfer Team.Here's a few tasks that you would have to perform: Receive and process incoming and...

  • Rvp - Growth

    2 weeks ago


    Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Are you someone who enjoys building relationships with advisors? We are looking for Regional Vice-President, Growth who will be responsible for recruiting new advisors and providing support to both branches and advisors in their recruiting efforts. In this role, you will be responsible for advisors in Manitoba and Ontario and frequent travel will be...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Under the supervision of the Director, Group Disability Claims Operations the Manager, Group Disability Claims will support, coordinate, and manage the activities of a team of disability case managers in achieving client experience objectives and claim service level standards. In this role you will build effective internal and external partnerships to...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Sector: Legal / Legal Assistant / Student Job / Full-time / Hybrid / Toronto / Starting: May _Supporting the Executive Legal Secretary, the primary objective of the Legal Assistant is to provide support for the four (4) lawyers in the Toronto legal department. They will assist all members of the department in organizing, planning and controlling...

  • Regional Vp, Sales

    2 weeks ago


    Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Toronto / Telework / Permanent position / _Occasional_ travel required_The incumbent is responsible for leading the Ontario Sales team dedicated to the independent advisors MGA network (excluding WFG) and his/her mandate is to grow the business in Ontario within the independent advisors MGA network.The Regional VP of Sales for Ontario will have the Ontario...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Remote / Contract / Technician / Transactions / Toronto_Are you known for your sense of organization and your autonomy? Do you know how to manage your priorities and working under pressure doesn't scare you? If so, this role may be for youWe are looking for a Transaction Technician to join our team. In this position, you will be working in the investment...


  • Toronto, Ontario, Canada iA Groupe financier iA Financial Group Full time

    Contracting team, administration / full time, permanent / remote work / Toronto, Quebec, Montreal or Vancouver_Reporting to the Manager, Distributor Networks, the incumbent contributes to the Company's objectives, by ensuring the effective administration of agents contracts.The incumbent: Process and set up FundServ Dealer and representative codes Follows up...