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Help Desk Assistant- Student
3 months ago
Student position / Summer 2024 / In office / Toronto /
IT / Full time**Are you currently a student looking for a summer job related to IT? Look no further, the IT Service Center is looking for a new Help Desk Assistant
Your future responsibilities:
- Respond to firstline questions from iA employees;
- Handle assigned support requests to diagnose, prioritize subsequent actions to determine the causes of the issues encountered, and provide necessary interventions to restore the situation;
- Involve appropriate support teams or consult them in order to obtain essential answers for problem resolution when needed;
- Monitor solution progress to meet service agreements and deadlines and follow up with the user;
Profile:
- Currently enrolled in a University program related to IT;
- General awareness of computer systems and networks;
- Resourcefulness and quickthinking nature to troubleshoot technical issues as they arise;
- Ability to deploy, configure, and support operating systems on laptops;
- Understanding of information security within systems and user devices;
- Good communication and interpersonal skills, along with patience, a customerfriendly attitude and the ability to work in a team environment;
- Fulltime availability to work onsite in Toronto.
Company Overview:
About:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees.
Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States.
Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we're invested in you.Our commitment to Diversity and Inclusion:
At iA Financial Group, we support and celebrate diversity.
We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here.
