![AppTad Technologies Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Bilingual Application Support Analyst
2 weeks ago
Job Title:
Apptad - Application Support Analyst
Job Location:
Chambly and Kitchener (Customer location-In person role (not a fully remote position))
Job Duration:
Long Term
Responsibility:
- Provide technical and functional support to Users on the reported issues.
- Provide workarounds to the reported technical issues.
- Work with Vendors on any product upgrades / in house testing requirements.
- Coordinate and collaborate with Offshore production support teams on the changes deployed to
- Production and get the team up to speed on the documentation and ability to support.
- Sign off from a ready to be supported in RUN state from a support perspective.
- Participate in project Governance meetings with Client stakeholders and report on the progress.
- Prepare Run book for known issues and contact points.
- Providing level 2/3 production support (Incidents and service request fulfillment)
- KPI measurement, tracking and reporting.
Technical skills:
- Must have's: Knowledge of Claris FileMaker and WinDev platform to build Custom Apps.
- Understanding of different modules of FileMaker: Build and connect, host and deploy.
- Knowledge of Application lifecycle management
- ALM viz. WinDev
- Knowledge of WLangage, HFSQL database.
- Working knowledge of Low code / No Code platforms.
- Prior development experience using Microsoft tech, JavaScript, JSON, SQL, REST API's
- Good knowledge of Databases and schemas
- Good understanding of Web Applications architecture
- Understanding of Web services and integrations with different platforms
- Relational databases such as Microsoft SQL Server Mgmt. Studio 2012/19, Microsoft Visual Studio
Pay:
$75.00-$80.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Experience:
- IT support: 1 year (preferred)
- FileMaker: 4 years (required)
- APPLICATION LIFECYCLE MANAGEMENT: 4 years (required)
Language:
- bilingual (required)
Licence/Certification:
- CompTIA A+ (preferred)
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