Bilingual Application Support Analyst

2 weeks ago


Kitchener, Ontario, Canada AppTad Technologies Pvt Ltd Full time

Job Title:
Apptad - Application Support Analyst

Job Location:
Chambly and Kitchener (Customer location-In person role (not a fully remote position))

Job Duration:
Long Term

Responsibility:

  • Provide technical and functional support to Users on the reported issues.
  • Provide workarounds to the reported technical issues.
  • Work with Vendors on any product upgrades / in house testing requirements.
- deployment from the implementation team.

  • Coordinate and collaborate with Offshore production support teams on the changes deployed to
  • Production and get the team up to speed on the documentation and ability to support.
  • Sign off from a ready to be supported in RUN state from a support perspective.
  • Participate in project Governance meetings with Client stakeholders and report on the progress.
  • Prepare Run book for known issues and contact points.
  • Providing level 2/3 production support (Incidents and service request fulfillment)
  • KPI measurement, tracking and reporting.

Technical skills:

  • Must have's: Knowledge of Claris FileMaker and WinDev platform to build Custom Apps.
  • Understanding of different modules of FileMaker: Build and connect, host and deploy.
  • Knowledge of Application lifecycle management
  • ALM viz. WinDev
  • Knowledge of WLangage, HFSQL database.
  • Working knowledge of Low code / No Code platforms.
  • Prior development experience using Microsoft tech, JavaScript, JSON, SQL, REST API's
  • Good knowledge of Databases and schemas
  • Good understanding of Web Applications architecture
  • Understanding of Web services and integrations with different platforms
  • Relational databases such as Microsoft SQL Server Mgmt. Studio 2012/19, Microsoft Visual Studio

Pay:
$75.00-$80.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift

Experience:

  • IT support: 1 year (preferred)
Application Support: 5 years (required)

  • FileMaker: 4 years (required)
  • APPLICATION LIFECYCLE MANAGEMENT: 4 years (required)

Language:

- bilingual (required)

Licence/Certification:

  • CompTIA A+ (preferred)


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