Program Team Lead

1 week ago

Ottawa, Ontario, Canada Centretown Community Health Centre Full time

The Safer Alternate Response to Mental Health and Substance Use Crises is an innovative pilot project that will provide a community-based, non-police response and follow-up for individuals experiencing crises in the Centretown and Somerset West catchment areas.

The project is a collaborative initiative.

Partners include Centretown and Somerset West Community Health Centre, the City of Ottawa, the Ottawa Guiding Council on Mental Health and Addictions, and other community stakeholders.

The project will begin offering services in summer 2024.

Reporting to the Manager, Safer Alternate Response to Mental Health and Substance Use Crises, the Program Team Leads are responsible for the on-the-ground, day-to-day operations of the Safer Alternate Response program/teams

The Safer Alternate Response pilot will bring staff from two community health centres together as one team. The Team Leads will work with leadership from both centres to ensure integration and provide coordinated, seamless service delivery.

The incumbents will be responsible for supervising crisis response workers at CCHC and SWCHC's main offices and at off-site locations, including staff working shifts across this 24-hours-a-day, 7-days-a-week operation.


The Program Team Leads are responsible for supporting functioning of CCHC and SWCHC's mobile crisis response for the Safer Alternate Response for Mental Health and Substance Use Crises using advanced expertise in harm reduction and trauma-informed care.

The Program Team Leads provide hands-on support by coordinating and monitoring team activities, providing coaching and mentorship to team members, and leading best practices in client care planning, practice support and debriefing for complex cases.

The Program Team Leads work in collaboration with staff from within CCHC, SWCHC and community partners to ensure a high standard of care for individuals accessing support through the Safer Alternate Response program.

Note that some positions will be employed to CCHC and some to SWCHC

  • Post secondary degree in social work, mental health and substance use or related field or equivalent combination of educational, professional, and lived experience.
  • Minimum 35 years of experience in service delivery related to: harm reduction, traumainformed care, mental health, and/or substance use health and addictions, culturally safe services
  • Experience supporting or coordinating teams in a health and social service environment
  • Experience with data collection and reporting
  • Excellent verbal and written communication skills
  • Advanced experience working with individuals with mental health, substance use health and/or addictions
  • Advanced skills and knowledge in service delivery related to: harm reduction, traumainformed care, mental health, and/or substance use health and addictions
  • Understanding of best practices related to interdisciplinary team care coordination and case management
  • Highly developed problem solving and crisis management skills
  • Demonstrated understanding of the systemic barriers to care faced by individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individuals
  • Demonstrated skills in supporting teams, debriefing, dealing with pressures and problemsolving
  • Ability to function as a member of a team, share roles and work cooperatively with other team members
  • Strong interpersonal skills
  • Knowledge of with data collection analysis and reporting
  • Excellent organizational and administrative skills
  • Proficient with Microsoft office suite
  • Ability to flex schedule when needed to respond to needs of a 24/7 program
  • Driver's License (G) required to operate motor vehicle
Desirable

Language designation:

  • English, written and spoken.
  • French, spoken (Required for CCHC positions, desirable for SWCHC positions)


Le Prototype de Solutions de rechange plus sécuritaires pour l'intervention en cas de crises de santé mentale et de consommation de substances est un projet pilote novateur qui donnera lieu à des interventions et des suivis communautaires et non policiers pour les personnes en situation de crise dans les circonscriptions hospitalières du centre-ville et de Somerset West.

Le projet, une initiative collaborative menée en partenariat avec le Centre de santé communautaire du Centre-ville (CSCC), le Centre de santé communautaire Somerset Ouest (CSCSO), la Ville d'Ottawa, le Conseil d'orientation sur la santé mentale et les dépendances d'Ottawa et d'autres intervenants communautaires, débutera à l'été 2024.


Relevant du gestionnaire de Solutions de rechange plus sécuritaires pour l'intervention en cas de crises de santé mentale et de consommation de substances, les chefs d'équipe de programme ont pour mandat de s'occuper des activités quotidiennes sur le terrain du programme Solutions de rechange plus sécuritaires et de ses équipes.

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