Rehabilitation Service Specialist

2 weeks ago

Vancouver, British Columbia, Canada WCG Services Full time

Who we're looking for:

RSS Team Manager

Program:

RSVP

Status:
Permanent Full-Time

Location:
Remote - West

Like WCG, you believe in the power of work to transform lives. As an RSS Team Manager, you'll be responsible for the successful delivery of program services within their team.

This role provides mentoring and support to their team of Rehabilitation Service Specialists (RSSs) on a day-to-day basis including direct management of individual performance.

The RSS TM ensures all relevant service standards and participant outcomes meet contract requirements, using performance measurements and tools to identify gaps.

The RSS TM is responsible for carrying a small caseload of participant files.

What you'll do:

  • Monitors and manages caseloads and workflows to ensure optimization of resources and achievement of service standards and ensuring team has the appropriate skills and expertise
  • Reviews and approves all Rehabilitation Plans and Closure Reports being submitted to funder for completeness, accuracy, and alignment to program objectives
  • Regularly audits participant files for quality assurance purposes, ensuring services are provided within the scope of the contract and meet quality standards and documentation is accurate and thorough
  • Ensures Rehabilitation Plans are progressing and being reassessed monthly, proactively problem solving with RSS when plan is not progressing as anticipated
  • Documents, supports and resolves Participant and/or VAC Case Manager complaints
  • Supports RSSs by attending Case Conferences when needed
  • In partnership with the RSS Regional Manager and Quality & Performance Management team, tracks and analyzes team performance against contract Service Standards, Participant outcomes and Participant experiences using scheduled and adhoc reports, and develops and implements action plans to address performance gaps
  • Supports the RSS Regional Manager to implement change management processes related to volume fluctuations, performance issues, or changes in policy impacting service delivery
  • Supports RSS team to ensure timely, high quality and participantcentered services are provided within service standards
  • Meets with RSSs regularly, both individually and in a team, to develop strategies for continuous improvement within the program
  • Develops Annual Performance Development Plans and reviews quarterly with each team member
  • Proactively addresses performance gaps using Performance Management framework
  • Coaches and mentors RSSs to support their ongoing professional and personal development goals
  • Uses reports and tools to support management and continuous improvement planning to optimize performance within the team
  • Establishes and maintains good relationships with the business community and community agencies that can benefit regional service delivery to improve participant outcomes and experiences
  • Conducts direct service work which may include Initial Intake Interviews, development of Rehabilitation Plans, implementation/monitoring of Rehabilitation Plans, and completing some vocational services as appropriate

What you bring:

Capabilities and experience

  • A current health professional designation, Certified Vocational Rehabilitation Professional (CVRP), or a Certified Vocational Rehabilitation Services Professional
  • Fellow (CVRP
  • F)
  • Minimum of five (5) years' experience in the direct provision of medical, psychosocial or vocational rehabilitation services (or a combination thereof) including the following:
  • Experience in conducting medical, psycho-social or vocational rehabilitation assessments
  • Experience working with persons living with mental or physical health problems creating barriers to civilian life
  • Experience working with a variety of health disciplines in an interdisciplinary team environment
  • Minimum two (2) years' supervisory experience in disability management and/or case management of rehabilitation services including:
  • Experience analyzing and interpreting medical, psycho-social or vocational assessments and making recommendations based upon critical analysis of information leading to the development of a comprehensive plan and program or care
  • Employment conditional on obtaining federal Reliability Status security clearance

Preferred Criteria:

  • Bilingual (English/French)

What we offer:

  • Competitive salary of $87,700.00 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

_ For complete job requirements, see the full Job Description__ here_
_._

Passion and Lived Experience Matter:

  • WCG is strengthened by diversity. We are_ committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract

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