Travel Counsellor

2 weeks ago

Mississauga, Ontario, Canada Airway Interline Services Inc. Full time

Responsibilities:

  • Conduct consultations with clients to understand their travel preferences, budget, and special requirements.
  • Research, recommend, plan and coordinate travel arrangements for clients, including flights, accommodations, transportation and activities based on client preferences, budget and current travel trends.
  • Create personalized travel itineraries that align with client's unique needs and desires.
  • Process payments, deposits, and refunds in accordance with company policies and industry standards.
  • Maintain accurate records of client information, itineraries, and financial transactions
  • Handle all aspects of travel bookings, including flights, hotels, car rentals, cruises, tours, and other travelrelated services.
  • Ensure the accuracy of reservations, promptly confirm bookings, and maintain clear communication with clients throughout the booking process.
  • Manage changes to bookings, cancellations, and rebooking as needed.
  • Provide excellent customer service by promptly responding to client inquiries and resolving any issues that may arise during travel
  • Stay uptodate with industry trends and changes in travel regulations to ensure compliance with all relevant policies and procedures.

Requirements:

  • Experience: 3 years
  • Tico certification
  • Tico management certification an asset
  • Previous experience using Amadeus
  • Education: Secondary (high) school graduation. Certificate or College, CEGEP or other nonuniversity certificate or diploma in Travel / Hospitality preferred.
  • Strong knowledge of travel booking systems and online travel platforms.
  • Knowledge of various travel destinations, hotels, airlines, and attractions
  • Previous experience in the hospitality or travel industry
  • Strong sales skills with the ability to upsell and crosssell travel services
  • Excellent customer service skills with a friendly and professional demeanor
  • Proficient in using computer software programs such as Microsoft Office Suite.
  • Driver's License an asset

Personal suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral and written communication skills
  • Flexibility
  • Organized
  • Team player
  • Detailoriented
  • Ability to multitask
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Types:
Part-time, Permanent

Flexible Language Requirement:

  • French not required

Work Location:
In person

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