System Support Technician I

2 weeks ago

Toronto, Ontario, Canada Aviso Wealth Full time

Aviso Wealth:

The Opportunity:

We are looking for a System Support Technician to join our IT team.


Reporting to the Senior Manager, IT End User Services the System Support Technician is responsible for providing technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions.


Who you are:

-
Service
  • You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients' needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner

-
Execution
  • You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes

-
Collaboration
  • You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

  • Triages incoming support requests to ensure they are routed to the appropriate technical group
  • Tracks and monitors technical issues, coordinates, and works with internal IT staff and external service providers to ensure resolution to agreed service levels
  • Supports, monitors, tests, and troubleshoots software problems
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
  • Software installations as approved
  • Supports and maintains user accounts, including Active Directory and various other systems
  • Assigns appropriate rights and access levels, and performs general network administrative tasks based on business requirements
  • Supports phone and call center systems, including DID and extension assignments, phone set programming, and troubleshooting
  • Supports mobile phone users, troubleshoots technical issues with mobile devices
  • Adheres to opening and closing shift duty checklists

Requirements:

Your experience and skills:

  • Completion of a postsecondary certificate or diploma in IT or equivalent experience
  • Some technical support in an enterprise environment would be an asset. Experience with investment industry data systems such as Dataphile or Univeris would be an asset
  • Thorough knowledge of current business hardware and software technologies
  • Proficient in all Microsoft 365 products
  • Skilled at troubleshooting in a Microsoft network environment
  • Highly selfmotivated and results oriented and able to work under pressure with tight schedules
  • Outgoing and dynamic, with the ability to quickly establish rapport with others across all levels of the organization
  • Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly
  • Extremely detail oriented and accurate
  • Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

  • Competitive compensation package that rewards and recognizes individual contributions
  • Excellent health, dental and insurance benefits to meet the diverse needs of our employees
  • Generous vacation time, fitness benefit, parental leave topup options
  • Matching contributions to our retirement program
  • Commitment to the continuous improvement of our staff through learning & development and an education assistance program
  • Regular social events to foster teamwork

Equal Employment Opportunity
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:


Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with over $125 billion in total assets under administration and management, and over 1,000 employees.

We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors.

We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers.

Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competi

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