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Customer Service/shipping&receiving

3 months ago

Hamilton, Ontario, Canada Active Tool Repair Full time

Customer Service/ Shipping & Receiving


The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

We will train

Requires a high school diploma. Works under immediate supervision. Primary job functions do typically require exercising independent judgment. Reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

  • Manage large amounts of incoming calls, and walk ins
  • Writing up service orders for incoming work.
  • Answering phone calls and helping to look up /order/ resolve parts issues/look into repair statuses.
  • Recommend potential products or services to customers.
  • Receive incoming parts and distribute them to technicians/call customers to pick up parts.
  • Shipping tools or parts through appropriate couriers.
  • Generate sales.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Instruct on company policies.
  • Go the extra mile to engage customers
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Sell products and services

Requirements:

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize and manage time effectively
  • Shipping/Receiving experience an asset but not required

Top skills & proficiencies:

  • Customer Service
  • Adapting to pace changes and using time effectively
  • Product Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

Job Types:
Full-time, Permanent

Salary:
$16.00-$20.00 per hour

Benefits:

  • Casual dress

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Overtime
pay

Ability to commute/relocate:

  • Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person