Service Coordinator

1 week ago


Edmonton, Alberta, Canada NationaLease Full time
The Calmont Group is growing and we would love for you to come and grow with us

For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers.

Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.


What we offer:
Competitive wages

Employer paid Health and Dental plans

RRSP matching

Employee Assistance Program

Company events

Great Team Environment

What You'll Do

ABOUT THE ROLE
Join our team to experience a rewarding and challenging work environment with skilled and supportive teammates.

Currently we are accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Service Coordinator in our Automotive Department at Calmont Leasing branch - Edmonton.

This position is guaranteed full time pay not commission based.


As a Service Coordinator in our Automotive Department, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department.

As the first point of contact, you will represent the service department and the company to our customers.

Some of the job duties include, but are not limited to:

  • Greeting and assisting all customers that enter the service area.
  • Engaging with customers and acting as liaison for the service department.
  • Contacting customers when additional work is required ensuring that work is authorized.
  • Followingup on status of repairs to ensure units will be ready when promised.
  • Advising customers of the status of repairs and any delays when required.
  • Working with service personnel to provide accurate quotes on costs of repairs.
  • Providing work orders to Shop Foreman for scheduling.
  • Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
  • Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.
  • Performing other duties as assigned.
What We're Looking For

DESIRED SKILLS AND EXPERIENCE

  • High School Diploma or GED.
  • Minimum of 2 years Customer Service experience.
years prior automotive technical experience or mechanical background preferred.

  • Energetic and friendly with excellent verbal and written communication skills.
  • Selfstarter with the ability to prioritize and organize workload in a fast paced environment.
  • Excellent attention to detail with the drive to meet tight deadlines.
  • Experience with CDK Software considered an asset.

Location:

Edmonton, AB T5S 2P4

Position Type:

Full-time

Required Travel:

None
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