Service Coordinator

7 days ago


Edmonton, Alberta, Canada Done Rite Fire Protection Inc Full time

Service Scheduler:

The Service Scheduler is an important position. This full-time position is the first point of contact for our valued customers. The Service Coordinator will ensure consistent customer service.

Responsibilities:

  • Monitoring and organizing workflow for the field staff to ensure completion of assigned obligations within established criteria
  • Creating work orders for quoted jobs, (and communicating work order scheduling and PO#'s for reference)
  • Maintenance & Submission of Building Reports to Various Customer(s), Portals & AHJ.
  • Coordinate quoted jobs
  • Updating and maintaining the schedule & dispatch board(s) and Scheduling technicians accurately and efficiently
  • Committing to the company's health and safety culture
  • Contribution to complete file administration as needed for the company's activities
  • Initiating regular follow up with clients regarding proposals and to ensure satisfaction with service levels and progression of work
  • Preparing files for auditing as well as changing any file problems, and updating customer billing notes as required
  • Job journaling between work orders to correct errors when required
  • Acquiring work orders for billing and filing any timesheets or other applicable paperwork as required
  • Receiving and logging incoming client service concerns
  • Ensuring that client issues are resolved expediently within the specified period

Experience & Qualifications:

years' experience in a similar position

  • Experience working with Building Reports Canada & Service Fusion would be considered an asset
  • A selfstarter, with emphasis in a teamoriented environment
  • Written and verbal communication skills
  • Flexibility
  • Organizational skills
  • Active listening and being open to making accommodations
  • Organization and logistics
  • Attention to detail
  • Problemsolving and multitasking
  • Intermediate level in Microsoft Excel, Word, and other Office products
  • Experience analyzing and resolving customer service and client issues
  • Experience working in a fastpaced environment, as well as a high degree of prioritizing and multitasking skills

Salary:
$20.00-$26.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Experience:

  • Front desk: 2 years (required)
  • Administrative experience: 2 years (required)

Work Location:
In person
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