Travel Fulfillment Coordinator

1 week ago


Montreal, Quebec, Canada Wandrian Full time

Travel is back All Aboard
Wandrian specializes in the Italian travel experience.

Not all people that we speak to are paying customers, but they are communicating with us as past, present, or future travelers to Italy, for guidance and expertise.

So here we are, guiding the traveler through Italy so they can experience the _Bel Paese_, better.

What You Can Expect from Us

  • A chance to work in a dynamic environment that encourages open and constructive discussions
  • The ability to work on a wide range of projects and try/learn different things
  • Fully remote work
  • A diverse group of people
  • We hail from all over the world
  • An opportunity to learn about the great Country of Italy

About You

  • Travel industry knowledge, preferably in Italy and European markets
  • Excellent analytical aptitude with the ability to make sound, quality judgements based on complex issues
  • Excellent Computer and System skills
  • You can work independently, and as part of a team
  • You're flexible in a diverse and fastpaced environment
  • You can meet deadlines with a positive approach
  • You have excellent English communication skills, both oral and written
  • You are passionate about customer satisfaction and will go the extra mile
  • Available to work various shifts, including nights, weekends and public holidays
  • Must be available for 20 hours of training which will be scheduled between Monday to Friday 9am to 5pm EST

The Role

  • Manage all post booking aspects of a reservation, including preparing and forwarding requisite documentation and information related to their booking
  • Liaise with suppliers to confirm bookings and obtain required documentation and information for the traveler
  • Manage change requests from clients with suppliers: Including cancellations, additional services, refunds, and any change to original booking
  • Obtain invoice of group services from supplier for accounting
  • Become proficient in using all relevant systems including Pico, Zendesk Sell, Impact, Aves, Travolutionary and others, as required
  • Enter bookings into the systems, process payments and generate invoices to clients, as required
  • Fulfill prebookings and allotments
  • Respond to sales leads and participate in travel planning sessions when a Traveler Experience Specialist is unavailable
If this sounds like the job for you, please feel free to **apply
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