Auto Parts Associate

2 weeks ago

Victoria, British Columbia, Canada Canadian Tire - North Saanich #932 Full time

Position Wage:
$ $18.50 per hour, depending on experiece.

This position is for the Canadian Tire Store in NORTH SAANICH, British Columbia


Are you looking for a challenge? Want to join a progressive, exciting, successful team? Join us at Canadian Tire As one of Canada's most trusted and iconic brands, we build teams that dream big and work as one to deliver world-class customer experiences across our network of over 500 retail stores.

We are a national, highly respected brand that has served Canadian's coast to coast for almost 100 years.

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system.

The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

This role involves a close working relationship with the Local Owner, General Manager, Logistics Manager and performs other duties.

Responsibilities and Tasks

Customer Service

  • Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
  • Smiles, makes eye contact with and greets customers.
  • Directs or guides customer to the location of requested items.
  • Answers questions and provides friendly advice and services to customers.
  • Suggests valueadded and related products to customers to ensure they go home with what they need.
  • Ends the discussion with the customer using a closing statement (e.g., "Is there anything else I can do for you today?" "Did you find everything you were looking for?" "Thank you for shopping at Canadian Tire").
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Handles multiple customers in an effective and efficient manner.
  • Deals with challenging situations in a professional manner.
  • Keeps up to date on instore promotions, instore deals, auto center specials and product locations.

Operations

  • Sources and orders automotive parts for customers though authorized suppliers.
  • Follows established procedures regarding the ordering and sale of parts to customers and the Automotive Service Department.
  • Processes returns, warranties and castings as required.
  • Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
  • Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
  • Stocks shelves and merchandise display areas using modules and planograms as guidelines.
  • Walks their assigned sections to understand what needs to be accomplished on a daily basis.
  • Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
  • Reports stolen and damaged goods to Management.
  • Locates products in the warehouse.
  • Operates computer and handheld electronic devices, and enters all relevant coding in Canadian Tire systems.
  • Participates in meetings and all training as required and listens to feedback to improve their own abilities.
  • Complies with company, store, department, and Automotive Service Centre policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
  • Completes other tasks, as required.

Requirements:

  • Basic math and typing skills.
  • Good working knowledge of automotive parts lookup system.
  • Ability to operate a cash register is an asset.
  • Ability to work under mínimal supervision with computerized systems.
  • Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.

Required Skills and Abilities

  • Highly approachable, customeroriented individual who thrives on offering exceptional service to customers.
  • Strong belief in the Canadian Tire values of honesty, integrity and respect.
  • Ability to serve customers in a professional manner and to inspire their confidence and trust.
  • Ability to work effectively in a fastpaced, customerfocused environment.
  • Strong communication skills, ability to listen carefully and to give precise instructions.
  • Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
  • Ability to work in a team environment that provides assistance and support to coworkers to achieve common goals.
  • Ability to multitask, adapt and cope with challenging and changing situations.
  • Positive attitude, punctuality and solid work ethic.

Potential Career Opportunities

  • Next levels: Service Advisor, Department Manager and Automotive Service Manager.
  • Other automotive opportunities in a large network of more than 5

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