Councillor's Assistant

2 weeks ago

Ottawa, Ontario, Canada City of Ottawa Full time
Requisition ID: 7675

Service:
City Council

Branch:
Elected Representatives

Employment Type: 1 Temporary Full Time Position (Until November 14, 2026)
Work Hours: 35 hours per week

Affiliation:
Non Union/Non MPE

Salary Information:
Commensurate with experience; competitive salary and excellent benefits package

Location: 110 Laurier Avenue West

City:
Ottawa, ON

Job Category:
Administrative and Support Services

Application Close: 18/04/2023

JOB SUMMARY:


The Councillor's Assistant, Caseworker, is accountable for managing and delivering a range of constituency, political, and operational services and processes in support of the Councillor including: internal and external political relations, constituency work, and serving as a spokesperson/representative for the Councillor in communications with stakeholders and constituents.


DESCRIPTION OF RESPONSIBILITIES:

  • General casework, responding to questions from residents and connecting them with the appropriate services
  • Individuals may contact the City Councillor's office regarding matters specific to the ward or the City in general. They may also contact the City Councillor's office in his or her role as committee member or chair.
  • Staff must be able to use a high level of tact and diplomacy.
  • Resolving constituent callers' problems or issues as quickly as possible by providing information and clarification about City's policies and programs, or City Council and Committee activities.
  • Contacting the appropriate City department to obtain the required information
  • Alternatively, connecting the constituent with the appropriate department staff and following up to ensure that the resolution is satisfactory.
  • Resolving matters for other callers, including elected officials and staff where possible by providing information and clarification, or referring the caller to the appropriate City official.

EDUCATION AND EXPERIENCE:

Post Secondary School Diploma

Degree or diploma in Business Administration, Public Administration, Journalism, Communications, English or related program.


Experience in providing administrative services is required, preferably to the senior executive level, and including the provision of communication services.

Experience providing support to an elected official is desirable.

KNOWLEDGE:

  • Mandate, structure, and protocol of Council and its committees
  • The demographics of the Councillor's ward and current initiatives and issues within the ward
  • Policy initiatives and issues in committees chaired by the Councillor or on which the Councillor is a member
  • The City corporation sufficient to obtain information in response to inquiries from constituents, and to obtain policy information and documentation in drafting committee agendas
  • Knowledge of City administrative structure
  • Knowledge of City services and policies
  • Knowledge of Microsoft Office
  • Office protocols, systems and procedures

COMPETENCIES, SKILLS AND ABILITIES:

  • Respond effectively and accurately to media questions and information requests
  • Convey policy positions on complex and controversial issues
  • Excellent interpersonal and communication skills
  • Communicate effectively with a wide range of people, orally and in writing, often under circumstances where the other party may be in a highly emotional state
  • Demonstrated initiative, requiring general direction only
  • Ability to handle difficult situations
  • Attention to detail
  • Ability to effectively work independently and within a team

WHAT YOU NEED TO KNOW

  • Language Requirement: English oral, reading, and writing required. French oral, reading, and writing required.
  • Driver's

License Requirement:
A valid Ontario unrestricted G class driver's license (or provincial equivalent) with no more than 6 demerit points accumulated

  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.

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