Customer Advocate

2 weeks ago


Mississauga, Ontario, Canada Boldr Full time

WHAT IS YOUR ROLE

WHAT WILL YOU DO

  • Answer client queries with enthusiasm, courtesy, and an open mind
  • Provide excellent customer service in a timely manner
  • Comfortably work with data
  • Support associates with their general queries and needs

Requirements:

YOU HAVE

  • At least a bachelor's degree in any field you're passionate about
words per minute typing speed

  • Excellent verbal and written communication skills
  • Strong and effective phone contact handling skills
  • Ability to accept feedback gracefully and with an open mind
  • Advanced understanding of common Customer Experience best practices
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools

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