Customer Advocate

2 weeks ago


Mississauga, Ontario, Canada Ab Electrolux Full time

The Order Management Specialist (Customer Advocate) is responsible for end-to-end B2B (Business to Business) support for dealer and national accounts. The Order Management Specialist will be the initial contact for our external customers. As such, the primary responsibilities of the Order Management Specialist will be to:

  • Respond to customer inquiries by email and/or phone, such as (but not limited to):
    • Estimated time of arrival requests for inventory and shipment detail
    • Order inquiries and order entry requests
    • B2B web order portal questions / feedback
  • Receive and process customer orders in ERP system
  • Responsible for maintenance of customer orders in ERP system at the request of the customer or sales team
  • Document and update customer interactions in CRM system
  • Coordinate shipping appointments with carriers and customers
  • Interact with supply chain teams to ensure shipments are delivered on-time
  • Proactively communicate supply chain issues and provide alternative solutions
  • Responsible for maximizing fill rate and on-time delivery performance
  • Provide support to customers for expedited shipping requests
  • Provide backup support to team members as required: eg. Vacation or personal day absences

Requirements:

Experienced professional with a minimum of 3 years order management experience

Highly organized and able to prioritize

Strong understanding of inventory allocation process

Must have excellent verbal and written communication skills

Proficiency in Microsoft Excel

Experience working with SAP is an asset

Experience working under pressure in high-volume environment while maintaining standards for productivity, quality and service

This position will be reporting to: Customer Advocate Manager

We thank all candidates for their interest; however only those selected for an interview will be contacted.

#J-18808-Ljbffr
  • Customer Advocate I

    2 weeks ago


    Mississauga, Ontario, Canada Graphic Packaging International, Inc. Full time

    Requisition ID: 3118- Location: Mississauga, ON, CA, L5S 1L9- Department: Customer Service- Travel: No Travel RequiredIf you are a GPI employee, please click the Employee Login before applying.At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed...

  • Customer Advocate

    2 weeks ago


    Mississauga, Ontario, Canada Boldr Full time

    WHAT IS YOUR ROLEWHAT WILL YOU DO Answer client queries with enthusiasm, courtesy, and an open mind Provide excellent customer service in a timely manner Comfortably work with data Support associates with their general queries and needsRequirements:YOU HAVE At least a bachelor's degree in any field you're passionate about words per minute typing speed...


  • Mississauga, Ontario, Canada 09299 Citi Cards Canada Inc. Full time

    The Bilingual Commercial Customer Service Advocate (French / English) is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues. ...


  • Mississauga, Ontario, Canada American Tall Full time

    American Tall is a thriving e-commerce brand, dedicated to producing world-class quality clothing for tall men, and women, up to 7'1. Founded by a father and son duo in 2015, the business has grown to a level that seemed almost unimaginable just a few years ago and is now a leading brand in the tall community. The growth can be attributed to the excellent...


  • Mississauga, Ontario, Canada Mobilia Full time

    Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for an Customer service representative, to join our team.Reporting to the Supervisor - Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia's values and practices while ensuring an exceptional service and prompt, mutually advantageous...


  • Mississauga, Ontario, Canada CB Canada Full time

    Ref ID: Classification: Customer Service RepresentativeCompensation: $21.85 to $23.00 hourlyThis Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing call center. If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking...


  • Mississauga, Ontario, Canada Mobilia Full time

    Reporting to the Supervisor - Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia's values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues. If you count among your attributes a positive attitude, willingness to "go the extra mile," a great sense...


  • Mississauga, Ontario, Canada PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.With Collective Medical & Audacious Inquiry, we've become the most expansive,...


  • Mississauga, Ontario, Canada BD Full time

    Job Description Summary: As the Customer Success Specialist, you will be required to listen and analyze commercial and customer feedback and use this valuable information to address concerns, to proactively get ahead of problems and to drive continuous improvement. This is a dynamic role that is focused on operational health and managing connections between...


  • Mississauga, Ontario, Canada goeasy Ltd. Full time

    Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX ....


  • Mississauga, Ontario, Canada goeasy Full time

    Embark on a journey with one of Canada's fastest growing companies - welcome to goeasy We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've also...


  • Mississauga, Ontario, Canada MediSystem Pharmacy Limited Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague:At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your...


  • Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Senior Manager, Customer Service will lead the leads strategy and integration of existing and new contact centre programs for and stores as well as manage 3 global vendors for all customer service needs. This person will be responsible for driving Contact Centre projects to completion on time and on budget. In the same pursuit, this...


  • Mississauga, Ontario, Canada BoomerangFX Full time

    Job descriptionWhy BoomerangFX?BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning...


  • Mississauga, Ontario, Canada BoomerangFX Full time

    Why BoomerangFX?BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the...


  • Mississauga, Ontario, Canada Maple Leaf Foods Full time

    The Opportunity: A champion and advocate for MLF and customer(s). Responsible for developing and strengthening customer relationships, managing and growing both MLF and customer's business, and bringing category management knowledge and expertise to our customers.Snapshot of a Day-in-the-Life: Reach and exceed internal commitments such as such as volume,...


  • Mississauga, Ontario, Canada Maple Leaf Foods Full time

    The Opportunity: A champion and advocate for MLF and customer(s). Responsible for developing and strengthening customer relationships, managing and growing both MLF and customer's business, and bringing category management knowledge and expertise to our customers.Snapshot of a Day-in-the-Life: Reach and exceed internal commitments such as such as volume,...


  • Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...


  • Mississauga, Ontario, Canada Samsung Electronics Canada Full time

    At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung...


  • Mississauga, Ontario, Canada BASF Canada Inc. Full time

    Create Your Own Chemistry:What We Offer You:At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the...