Service Co-ordinator

2 weeks ago

London, Ontario, Canada Mobility 1st Ltd - Your Home Medical Equipment Provider Full time
Mobility 1st Ltd is the leading Rehab and Mobility Company in Southern Ontario. We encourage open communication, recognize and reward performance, and provide opportunity for growth. We are seeking a determined team player who would like to join our team. At Mobility 1st Ltd., we feel it is a great privilege and responsibility to serve our clients.

Position Summary:

The Service Coordinator will be responsible for front line customer service for all service calls and/or walk in clients and consistently strive to maintain the highest levels of service and professionalism for every customer.


Responsibilities:

A typical day would include scheduling deliveries and on-site service calls, working in-store with our service clients for drop-offs, pick-ups, and inquiries, as well you will be completing administration paperwork, and assisting others as needed.

In detail, you will act as point of contact for incoming service phone calls.

  • Create and schedule all service issues.
  • Appropriately assist customers with inquiries.
  • Process and assist all walkin clients.
  • Enter and follow up on any part orders, create quotes
  • Resolve customer complaints according to established guidelines or forward them to manager for further action.
  • Service call entry and all associated followup.
  • Ensure that customers are informed of service fees and collect payments.
  • Ensure all orders are closed in accordance with policies and procedures and that proper payments are collected.
  • Maintain accounts receivables, prepare invoices
  • Comply with all company policies and procedures.
  • Provide coverage for other customer service roles as required
  • Assist others when your work is completed
  • Perform other duties are requested by manager

Skills/Abilities:

  • Excellent written and verbal communication skills.
  • Professional and friendly phone manners
  • Commitment to providing exceptional customer service and support.
  • Extremely well organized with the ability to keep meticulous records and filing systems, ability to multitask.
  • Detail oriented.
  • Ability to work independently and problem solve.
  • Ability to function as part of a team in a fast paced environment.
  • Experience in a parts department (automotive or other) would be an asset.

What we offer:

  • A supportive, team focused, and inclusive work environment
  • Hourly wage of $1719 per hour based on your experience
  • 2 Weeks Vacation accrued at 4% of pay
  • Weekends off, Monday to Friday, 95:30
  • Health benefit spending account that can roll into RRSP
  • Parking on site, also we are within a couple blocks of all major bus routes.
  • Employee purchase discount of 25%

Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Onsite parking
  • Store discount
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • London, ON N5W 2M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What drives you?
  • Why would you like to be in a service department role?
  • Give an example of a hard situation that you had to resolve.
  • Are you available 9530, Monday to Friday

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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