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Software Engineering Manager, Sales Tools
3 months ago
Who You Are: As the Application Development Manager of the Sales Tools team, you will lead the design, development, and implementation of applications within Salesforce Sales Cloud, Service Cloud, and Vonage Contact Center platforms. You will work closely with teams to understand business requirements, architect solutions, and deliver innovative tools for our sales teams and customer engagement. This role demands technical expertise, leadership, and business acumen to drive successful outcomes.
Your Next Challenge:
- Lead and guide a team of application developers towards a collaborative and high-performing culture.
- Define clear objectives, offer mentorship, and support professional development for team members.
- Collaborate with stakeholders to prioritize projects, allocate resources effectively, and ensure timely delivery of business solutions.
- Work with business stakeholders to understand requirements and translate them into technical solutions.
- Architect, design, and document Salesforce Sales Cloud and Service Cloud solutions following industry best practices.
- Evaluate new technologies to drive innovation and enhance sales operations efficiency.
- Customize an integrated Sales Tools platform using Salesforce Sales Cloud, Service Cloud, Vonage Contact Center, and other tools to support various business operations.
- Implement testing and quality assurance processes to ensure application reliability.
- Manage deployment activities, version control, and release management following change management protocols.
- Collaborate with cross-functional teams to gather requirements and align with business objectives.
- Communicate project status, risks, and issues clearly to stakeholders and address challenges proactively.
- Build relationships with vendors and partners to deliver solutions effectively.
What You'll Need:
- Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.
- 5+ years of experience in application development, focusing on Salesforce platform.
- Proficiency in Salesforce technologies like Apex, Visualforce, Lightning components, and Salesforce APIs.
- Experience with Vonage Contact Center or similar cloud-based platforms is a plus.
- Proven record leading development teams and delivering projects on time and within budget.
- Strong communication skills to explain technical concepts to non-technical stakeholders.
- Salesforce certifications (Salesforce Certified Administrator, Salesforce Certified Platform Developer) are advantageous.
Nice to have:
- Experience with AWS cloud platform.
- Knowledge of Terraform and Docker is beneficial.
