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Dental Administrator/receptionist

3 months ago


Richmond Hill, Ontario, Canada Dentalcorp Canada Full time

About Us:


Our team has proudly been serving the North York community for 25+ years At Sheppard West Dental, we offer our patients a relaxing and entertaining experience in a warm, calm environment.

We are a family dentist's office and we welcome patients of all ages.


At Sheppard West Dental we offer general dentistry, cosmetic services, and services for kids to ensure our patients have access to a comprehensive range of dental care.

We treat all our patients like family and have enjoyed watching our patients grow up from a young age.


We pride ourselves on providing quality dental care and 4.8 stars on Google reviews is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.


Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry's leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Our practice is located on 240 Sheppard Avenue West in North York, ON.

Schedule:

  • Mondays: 12:00 pm 7:30 pm
  • Tuesdays: 12:00 pm 7:30 pm
  • Wednesdays: 12:00 pm 8:30 pm
Alternate Thursdays: 11:00 am - 5:30 pm

  • Fridays: 7:30 am 3:30 pm
Alternate Saturdays: 7:30 am - 3:30 pm

Benefits of Joining Our Team:

  • Competitive compensation
  • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, shortterm counseling and advisory services
  • Career development to grow and evolve as a dental professional on your individual career path, including access to industryleading continuing education
  • Attend social and CE events to network with dental professionals in your community
  • Worklife balance and flexibility
  • Access to modernized technology to provide optimal oral care to patients

Responsibilities:

  • Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
  • Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
  • Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
  • Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
  • Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
  • Effectively manage the recall system and accurately maintain the patient database
  • Process referral letters and other patient correspondence upon receipt from the provider
  • Manage and file all patient records and charts
  • Demonstrate active listening and empathy to patients using effective communication skills

About You:

  • Minimum 2+ year(s) of administrative experience in a dental office required
  • Proficiency in dental procedure coding
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment