Customer Service Representative
1 week ago
Join our team
RS Distribution Services Ltd. is proud to offer one of Canada's most secure and efficient distribution systems.
We are committed to service and quality, and we offer fast, efficient, and professional full-service supply chain management solutions, from warehousing and order fulfillment to packaging, assembly and transportation.
We are looking for a dynamic and experienced Customer Service Representative who can add to our team.You will serve as the liaison between the Company and our clients, providing outstanding services and resolving client issues and concerns.
Responsibilities:
- Assist clients with service requests with a focus on firstcontact resolution
- Work closely with warehouse and distribution teams to ensure that customer requests are met and that service level agreements are upheld
- Maintain accurate client records, including inventory, shipment and order requests, client complaints, etc.
- Participate in ongoing training and professional development activities to improve jobrelated skills and knowledge of company services
What does it take to be part of our team?
- At least 1year of experience in a customer service role is required, with a preferred background in warehousing and distribution
- Experience with using Synapse or a similar warehouse management software is considered an asset
- Eligible to work in Canada
- Satisfactory Criminal Record Check
- Good communications skills
- Reliable, punctual, with strong organizational skills
- Strong problemsolving and conflict resolution skills
- Superior attention to detail
- Professional, good work ethics and excellent customer service skills
- Demonstrated ability to work effectively as an individual and as part of a team
- Proficiency in Microsoft Office
Job Types:
Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
Customer Service: 1 year (required)
Work Location:
In person
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