Customer Service Representative
2 weeks ago
Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d'être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C'est notre promesse aux employés.
Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.
Poursuivez votre lecture pour découvrir comment vous pouvez façonner l'avenir, réussir en équipe et évoluer avec nous.
**À propos du poste***
We're looking for a **Customer Service Representative **to join our growing team based out of our _Ottawa Intact Service Centre_
**What you'll do here**:
- Provide an exceptional customer experience for all Intact Service Centre customers, face to face and on the phone
- Explain the Intact Service Centre repair process to our insured and provide regular status updates throughout their claim
- Build trust with customers through open and honest communication
- Work closely with our business partners (rental company/body shop) to ensure a timely repair and seamless experience for our insureds
- Valet vehicles to and from our repair shops
- Document and direct inquires and assignments to appropriate individuals or units
- Consult, interpret, verify, correct and update various documents and data.
- Take the extra mile to engage customers
**What you bring to the table**:
- College or University Degree or equivalent customer service experience
- Minimum 1 year of customer service experience
- Excellent communication skills in English (French in an asset)
- Ability to work in a fast pace, high pressure environment
- Passionate about customer service
- Comfortable with computer systems and Microsoft Office products
- Great organizational skills
- Team player with the ability to share job responsibilities of others when called on.
- A valid G drivers license in Ontario with a clean driving record
**Ce que nous offrons***
En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:
- Un régime complet d'avantages financiers qui reconnaît vos succès
- Un régime d'achat d'actions des employés parmi les meilleurs de l'industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d'avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d'apprentissage dynamique en milieu de travail, offrant des parcours d'apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d'action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant
**Égalité d'accès à l'emploi***
Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.
Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n'hésitez pas à nous le dire quand nous vous ferons part d'une possibilité d'emploi. Nous travaillerons avec vous pour répondre à vos besoins.
**Si vous travaillez pour Intact ou belairdirect, veuillez postuler au moyen de Contact Pour vous.
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