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Returns and Exchanges Co-worker

3 months ago

Ottawa, Ontario, Canada IKEA Full time

Job ID: 235895

Date posted: 19/04/2024

Why we will love you

  • You love challengesYou seek them to solve them (not to create them, though)
  • You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
  • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
  • Your customer service skills are top notch you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
  • You are a total peopleperson and can strike up a conversation easily
  • You are quite comfortable with computers and are generally technologysavvy
  • You are totally cool with working in a physically demanding, fastpaced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

A day in your life with us

  • Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
  • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
  • Maintaining an ongoing awareness of daily and weekly service/delivery targets
  • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
  • Staying current with your IKEA product knowledge, our instore and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
  • Assist team members with additional duties, as required

Together as a Team


At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers:

we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people

Why you will love us


Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers.

We also believe that a job should be so much more than a job.

That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development.

In addition, we offer a comprehensive Total Rewards package to all co-workers including:

  • Wellness days (in addition to your vacation days)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the coworker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting rate/salary for this position is $ ___


The starting rate/salary for this position ranges from $ 18.85 to $ 25.91 and will be based on relevant work experience.

P.S.

In the IKEA world, this position is officially referred to as:
Exchange and Returns Co-Worker