Client Support Manager

2 weeks ago


Toronto, Ontario, Canada Kearns Insurance Corporation Full time

About us


Kearns Insurance Corporation is a boutique insurance marketing firm in downtown Toronto specializing in employee and executive benefits, funding shareholder agreements and sophisticated planning for successful Canadians.

Our company is looking for a Client Support Manager to join our team.

Responsibilities:

  • Monitor and assist in managing Early Term Liabilities waivers, ensuring customer charges are valid and accurate;
  • Provide assigned customers service inventories and spend as requested;
  • Validate customer contacts and encourage customer to complete relationship surveys;
  • Prioritize and effectively manage customer requests and inquiries throughout lifecycle resulting in revenue retention and customer churn reduction;
  • Assess customer risk (i.e. leverage internal churn score) while offering appropriate customer treatment minimizing churn tendencies.

Requirements:

  • Conversation skills/Interpersonal skills;
  • PC Skills;
  • Active listening;
  • Conflict Management/Dispute Resolution;
  • Good Phone skills;
  • General knowledge of marketing principles and processes;
  • Oral and written communication skills.

Salary:
$21.50-$24.23 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Commission pay
  • Overtime pay
  • Signing bonus
  • Tips

Ability to commute/relocate:

  • Toronto, ON M5E 1J8: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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