Technician, Client Support

2 weeks ago

Toronto, Ontario, Canada BBA Consultants Full time

Working for BBA means being part of a team of talented people who have the passion to succeed and the drive to excel in order to provide first-class service to clients.

Recognized for its extensive field experience and cutting-edge expertise, BBA has been delivering a comprehensive range of consulting engineering services for 40 years, from studies and design to commissioning and operational support. Our firm is supported by a network of offices across Canada to carry out mandates at the local, national and international levels.

BBA provides a stimulating and friendly working atmosphere. We focus on building teams with complementary talents and provide employees with a work environment conducive to developing their skills.

BBA is a Canada's Best Employer recipient from Kincentric and is part of the prestigious Platinum Club of the Best Managed Companies, which unites companies that have held onto their title for over six consecutive years. For BBA, making the list speaks to the rigour of our practices and our unique approach to employee and client relations.

To find out more about BBA, follow us on and connect with our talent acquisition specialists.

Type of position: Regular

Job Description

Reporting to the Team Leader, ClientServices, the incumbent will provide timely, high‐quality technical support tousers, whether remotely or onsite. When necessary, the person in this positionwill be required to diagnose and resolve level 2 and level 1problems.


Responsibilities

Providing technical support to users by diagnosing hardware and software failures and issues, and taking appropriate actions to resolve them. Analyzing problems to identify opportunities for improvement and propose solutions. Performing updates, installing and configuring workstations and software. Maintaining relationships with other groups in the IT Department to optimize day‐to‐day operations. Participating in various projects as a client representative. Planning and monitoring tasks for requests and projects. Helping develop and maintain usage, material allocation and security policies. Ensuring that methodological standards are followed and that the documentation of processes and incidents is adequate and up to date, in accordance with current procedures. Coordinating the onboarding of new team members for our offices in Central Canada.

Skills

Autonomy Initiative Ability to communicate with various stakeholders Skilled at providing clients with excellent service Strong team spirit Highly developed organizational and priority management skills Ability to work well under pressure

Requirements

Vocational diploma (DEP) or diploma of college studies (DEC) in computer science, support and networks At least two years of experience in a user support position related to hardware and software operations, or equivalent experience Sound knowledge of Windows and Microsoft Office Good knowledge of mobile devices (smartphones, tablets) Availability to work shifts that may vary somewhat Willingness to travel between our Central Canada offices (Toronto and Sudbury) Asset: mastery of French (spoken and written) Asset: knowledge of Citrix, SCCM, Intune or other mobile device management (MDM) solutions Asset: experience working in a virtual environment (VMware View)

Salaryand benefits
$/h
Benefits after 3 MONTHS: Dental & medical insurance
Up to 5% bonification
Saving plan
Sick days bank

BBA is committed to promoting diversity and employment equity.

  • L2 IT Support Technician

    4 weeks ago

    Toronto, Ontario, Canada TEEMA Full time

    Job Title: L2 IT Support Technician | End User Support, O356, Networking | Consulting Services Job ID: RM Location: Toronto, ONOverview:Are you a Level 2 IT Support Technician who lives and breathes O365? Have you worked in client facing positions and love doing top to bottom end user support? Do you have a solid understanding of networking for SMB's...

  • L2 IT Support Technician

    3 months ago

    Toronto, Ontario, Canada TEEMA Full time

    Job Title: L2 IT Support Technician | End User Support, O356, Networking | Consulting Services Job ID: RM Location: Toronto, ONOverview:Are you a Level 2 IT Support Technician who lives and breathes O365? Have you worked in client facing positions and love doing top to bottom end user support? Do you have a solid understanding of networking for SMB's...

  • IT Support Technician

    2 weeks ago

    Toronto, Ontario, Canada CADTH Full time

    Status: Full time, indefiniteLocation: Toronto, OntarioClosing date: March 6, 2024Salary range: $56,000 to $69,000 per yearCADTH is Canada's drug and health technology agency. We're a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We're funded by Canada's federal, provincial, and territorial governments, with the...

  • IT Support Technician

    2 weeks ago

    Toronto, Ontario, Canada Merrithew™ Full time

    Position overview:As part of the Merrithew IT Team, the IT Support Technician will be a team player, willing to handle all support requests with courtesy and professionalism under stressful situations and tight deadlines. You should have an excellent ability to solve problems using your in-depth knowledge of information systems and computing solutions. A...

  • Support Worker

    2 weeks ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Support Services Technician

    2 weeks ago

    Toronto, Ontario, Canada COBS Bread Full time

    Support Services Technician - Hybrid RemoteTop 50 Best Workplaces 2024Reports to: IT Infrastructure and Service Desk Manager North AmericaLocation: Support Office in Etobicoke, ONCOBS Bread is looking to recruit a bright, enthusiastic Support Services Technician for our Etobicoke office who will support our Information Technology team as COBS continues to...

  • Service Technician Support

    2 weeks ago

    Toronto, Ontario, Canada GoodLife Fitness Full time

    Service Technician - Fitness Equipment - North York page is loaded Service Technician - Fitness Equipment - North York Apply locations North York, Ontario time type Full time posted on Posted Yesterday job requisition id JR101312 SERVICE TECHNICIAN - Fitness Equipment Who is a Service Technician? The Service Technician role is responsible for all aspects...

  • Desktop Support Technician

    2 weeks ago

    Toronto, Ontario, Canada Payments Canada Full time

    Payments Canada allows employees to work in an environment that best promotes their health and productivity, while providing quality in-person events and office experience. We aim to hire locally within the greater Ottawa and Toronto regions. Get to Know UsWe are a unique organization at the center of the payments ecosystem and Canadian economy. We are...

  • IT Support Technician

    2 weeks ago

    Toronto, Ontario, Canada eXcell Full time

    Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. We are currently seeking a talented IT Support Technician to join our client's team onsite at Ontario, CA. This is a long-term contract position slated to go 1+ years. This...

  • Desktop Support Technician

    2 weeks ago

    Toronto, Ontario, Canada Jose Merciline Full time

    Job title: Level 2 desktop support technicianJob Description:Executive Summary:The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, CTS, TCI, and Senior IT and Business Managers). They are considered Level 2 within the desktop support structure and require both a high level of technical...

  • Support Technician

    2 weeks ago

    Toronto, Ontario, Canada MCAP Full time

    Support TechnicianMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with...

  • Developmental Support Worker

    2 weeks ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Developmental Service WorkerLocation: Greater Toronto Area Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. Responsible for engaging those in the residential program as well as some day treatment programing Duties will include daily routines, recreation, behavioral management, and presenting...

  • Regional IT Support Technician

    2 weeks ago

    Toronto, Ontario, Canada SSP Group Full time

    Job Description The Regional IT Support Technician will work independently to simultaneously project manage several implementations for assigned airport restaurant locations in North America. Ability to develop strong professional relationships with clients about IT subject matter, as well as IT troubleshooting. Operates as the liaison directing others...

  • Radio System Support Technician

    2 weeks ago

    Toronto, Ontario, Canada Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...

  • IT On-site Support Technician

    2 weeks ago

    Toronto, Ontario, Canada WSP Full time

    WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This...

  • Junior Helpdesk Support Technician

    2 weeks ago

    Toronto, Ontario, Canada Aquila Software Group Full time

    Junior Helpdesk Support Technician:Aquila:Full time | Permanent | Remote:Aquila Software is seeking a Junior Helpdesk Support Technician to join our IT team.Reporting to the Director of IT, the Junior Helpdesk Support Technician will collaborate with the internal Helpdesk team, security team, different departments, and external vendors to provide support and...

  • System Support Technician I

    2 weeks ago

    Toronto, Ontario, Canada Aviso Wealth Full time

    Aviso Wealth:The Opportunity:We are looking for a System Support Technician to join our IT team.Reporting to the Senior Manager, IT End User Services the System Support Technician is responsible for providing technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions.Who you...

  • Part-time IT Support Technician

    2 weeks ago

    Toronto, Ontario, Canada Orthodontics on Danforth Full time

    Part-Time IT Support TechnicianOrthodontics on DanforthAbout Us:Location: 758 Danforth Avenue Toronto, OntarioLocated minutes from Pape Subway StationWe are a busy orthodontic practice looking for a part-time IT support technician to join our team to provide onsite and/or remote support including, but not limited to:Desktop hardware, software, printers,...

  • Desktop Support Technician

    2 weeks ago

    Toronto, Ontario, Canada CGI Full time

    This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and incident resolution of issues submitted by End Users both from a software and hardware perspective (including Operation Systems, Desktop Applications, Desktops, Laptops,...

  • IT Support Technician

    2 weeks ago

    Toronto, Ontario, Canada New Charter Technologies Full time

    Who We Are:Join the dynamic team at ActiveCo Technology Management, a leader in reshaping IT Management since 1999. We pride ourselves on using innovative techniques to deliver outstanding support services to small and medium-sized businesses across North America. At ActiveCo, we foster an exceptional culture to embrace diversity and create an inclusive and...