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Message Coordinator
2 weeks ago
The Airport Message Coordinator will play a crucial role in ensuring effective communication between various airport departments, airlines, ground staff, and passengers.
Duties and Responsibilities:
- Coordinate and disseminate important messages, announcements, and updates to airport staff, airlines, and passengers.
- Maintain a comprehensive database of contact information for airport personnel, airlines, and other relevant stakeholders.
- Collaborate with various airport departments to ensure accurate and timely communication of important information.
- Assist in the development and implementation of communication strategies and protocols.
- Provide assistance and support to passengers by answering inquiries, providing directions, and resolving issues related to airport services.
- Monitor flight information display systems (FIDS) and public address systems to ensure accurate and up-to-date information is provided to passengers.
- Collaborate with airport operations to communicate important day-of related messages and updates.
- Maintain a log of all messages and communications for future reference and analysis.
- Stay updated with airport policies, procedures, and regulations to ensure accurate and consistent communication.
Qualifications:
- High school diploma or equivalent; additional education or certification in communication, public relations, or a related field is preferred.
- Proven experience in a customer service or communication role, preferably in an airport or similar fast-paced environment.
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Strong organizational skills and attention to detail to ensure accurate and timely dissemination of messages.
- Ability to multitask and prioritize tasks effectively in a high-pressure environment.
- Familiarity with flight information display systems (FIDS) and public address systems is an advantage.
- Exceptional interpersonal skills and the ability to work collaboratively with diverse teams and stakeholders.
- Strong problem-solving skills and the ability to remain calm and composed in stressful situations.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
Job Type:
Part-time
Salary:
From $20.54 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Holidays
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Calgary, AB T2E 6W5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location:
In person
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