Server/receptionist

Overview

KPMG Professionals Are...

Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients, future clients, their communities, the global firm, and each other.

A KPMG professional should have all the following characteristics:

• Strong work ethic
• Thrive on challenges
• Dedicated to providing outstanding client service.

Position Summary

What you will do

Server Responsibilities

• Receive and doublecheck orders from caterers and vendors, ensuring delivered items have arrived timely and are correct from the order form submitted
• Ensure the quality levels of food & beverage items and maintain standards in services, facilities, and client satisfaction
• Set up food and beverage services for all scheduled meetings and/or events
• Create and use reports and event overviews to stay ontop of daily meeting and event requirements
• Maintain and clean meeting rooms to a high standard (remove catering orders, wipe tables, chairs, credenzas, whiteboards, remove used flipchart paper and report room deficiencies)
• Use dishwashers to clean dishes, glassware, and cutlery
• Restock meetings rooms and serveries with supplies daily (mugs, glasses, tissues, hand sanitizer, sugar and stir sticks)
• Maintain, clean, and organize the serveries daily (i.e., follow cleaning checklist) and ensure items are placed in designated areas
• Backup ordering servery supplies and practice floor serveries when needed
• Organize inventory as per needed and check on shortage/expiry dates
• Package leftover food for donation programs
• Responsible for alcohol inventory; tallied and taken at the end of each meeting/event
• Briefing temporary staff for evening events after the turnover of BEO's by the CFC
• Assist the AV Lead with room set ups and AV inquiries when needed

Receptionist responsibilities

• Meet and greet clients and visitors in a welcoming and friendly manner
• Backup support to the receptionist and alternate (i.e., daily breaks, vacation, personal and/or sick days)
• Back up to Hoteling Concierge as needed
• Ability to multitask a busy reception desk
• Responsible to open and/or close the reception desk
• Answer all incoming calls on AttendantPro
• Responsible for all boardroom bookings
• Monitoring the meeting room booking system
• Handle all inquiries relating to the conference floor, the meeting room booking system, and meeting room reservations
• Manage any building service requests or concerns

What you bring to the role

Skills & Qualifications

• Experience in a fastpaced F&B environment (setting up buffets, formal dining, and cocktail receptions)
• Good communication skills, both verbal and written
• Proactive and friendly mannerisms, for a customer centric role
• Ability to stand for an extended period; and move, lift, carry, push, pull, and place objects weighing 40 pounds without assistance.
• The ability to anticipate problems and make contingency plans
• Smart Serve Certified.
• Experience with safe food handling
• Professional attitude and approach are a prerequisite.
• Excellent interpersonal and communications skills and cooperative in a team environment.
• Wellorganized, capable, and interested in taking initiative.
• Discretion and the ability to handle confidential material appropriately
• Maintains a good rapport and is skillful and tactful in dealing with appropriate personnel, both internally and externally of the firm.
• Timely in responding to inquiries and requests, discussing those with superiors where appropriate.
• Demonstrates initiative to resolve client issues where appropriate
• Excellent abilities with multiple phone lines and answer with appropriate etiquette
• Must be able to work as a member of a team
• Strong service orientation, with the ability to manage multiple priorities for internal clients
• Must be able to work with all levels of professional staff
• High School Diploma
• Flexibility in afternoon and evening shifts hours change according to business needs (ending time of events and meetings)

Our Values, The KPMG Way

Integrity , we do what is right |

Excellence , we never stop learning and improving |

Courage , we think and act boldly |

Together , we respect each other and draw strength from our differences |

For Better , we do what matters

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