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**Overview**

Hours are from 7:00am to 3:30pm

May be required to work overtime periodically outside regular hours

**KPMG Professionals Are...**

Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients, future clients, their communities, the global firm, and each other. A KPMG professional should have all the following characteristics:

- Strong work ethic
- Thrive on challenges
- Dedicated to providing outstanding client service.

**Position Summary**

**What you will do**

**Server Responsibilities**
- Receive and double-check orders from caterers and vendors, ensuring delivered items have arrived timely and are correct from the order form submitted
- Ensure the quality levels of food & beverage items and maintain standards in services, facilities, and client satisfaction
- Set up food and beverage services for all scheduled meetings and/or events
- Create and use reports and event overviews to stay on-top of daily meeting and event requirements
- Maintain and clean meeting rooms to a high standard (remove catering orders, wipe tables, chairs, credenzas, whiteboards, remove used flipchart paper and report room deficiencies)
- Use dishwashers to clean dishes, glassware, and cutlery
- Restock meetings rooms and serveries with supplies daily (mugs, glasses, tissues, hand sanitizer, sugar and stir sticks)
- Maintain, clean, and organize the serveries daily (i.e., follow cleaning checklist) and ensure items are placed in designated areas
- Back-up ordering servery supplies and practice floor serveries when needed
- Organize inventory as per needed and check on shortage/expiry dates
- Package leftover food for donation programs
- Responsible for alcohol inventory; tallied and taken at the end of each meeting/event
- Briefing temporary staff for evening events after the turnover of BEO's by the CFC
- Assist the AV Lead with room set ups and AV inquiries when needed

**Receptionist responsibilities**
- Meet and greet clients and visitors in a welcoming and friendly manner
- Back-up support to the receptionist and alternate (i.e., daily breaks, vacation, personal and/or sick days)
- Back up to Hoteling Concierge as needed
- Ability to multi-task a busy reception desk
- Responsible to open and/or close the reception desk
- Answer all in-coming calls on AttendantPro
- Responsible for all boardroom bookings
- Monitoring the meeting room booking system
- Handle all inquiries relating to the conference floor, the meeting room booking system, and meeting room reservations
- Manage any building service requests or concerns

**What you bring to the role**

**Skills & Qualifications**
- Experience in a fast-paced F&B environment (setting up buffets, formal dining, and cocktail receptions)
- Good communication skills, both verbal and written
- Pro-active and friendly mannerisms, for a customer centric role
- Ability to stand for an extended period; and move, lift, carry, push, pull, and place objects weighing 40 pounds without assistance.
- The ability to anticipate problems and make contingency plans
- Smart Serve Certified.
- Experience with safe food handling
- Professional attitude and approach are a prerequisite.
- Excellent interpersonal and communications skills and co-operative in a team environment.
- Well-organized, capable, and interested in taking initiative.
- Discretion and the ability to handle confidential material appropriately
- Maintains a good rapport and is skillful and tactful in dealing with appropriate personnel, both internally and externally of the firm.
- Timely in responding to inquiries and requests, discussing those with superiors where appropriate.
- Demonstrates initiative to resolve client issues where appropriate
- Excellent abilities with multiple phone lines and answer with appropriate etiquette
- Must be able to work as a member of a team
- Strong service orientation, with the ability to manage multiple priorities for internal clients
- Must be able to work with all levels of professional staff
- High School Diploma
- Flexibility in afternoon and evening shifts - hours change according to business needs (ending time of events and meetings)

**Our Values, The KPMG Way**

**Integrity **, we do what is right |
**Excellence **, we never stop learning and improving |
**Courage **, we think and act boldly |
**Together **, we respect each other and draw strength from our differences |
**For Better **, we do what matters