Food & Beverage Server

1 week ago

Canmore, Canada H2 Canmore Lodging Full time

Objective:

  • To contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for the hotel Food and Beverage operations.
  • This profile reflects both Restaurant and Banquets Servers.

Duties and Responsibilities:

  • Setup and serve restaurant/banquet functions.
  • Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit, and debit card transactions in accordance with Hotel Policies.
  • Adheres to quality and industry standards when completing tasks.
  • Follows all grooming and uniform guidelines.
  • Acts as an Ambassador to the hotel including greeting guests, making them feel welcome, and handling basic inquiries.
  • Ensure health and safety practices and WCB regulations are followed.
  • Demonstrates a customer service attitude with internal/external contacts.
  • Stock supplies, fold napkins, roll cutlery and clean facilities as required.
  • Other tasks as required.

Education & Qualifications:

  • 12 years serving experience required. 1 year in banquet setups preferred.
  • Must be able to work within a team and with mínimal supervision.
  • Resourceful and creative with the ability to work well under pressure and in changing situations.
  • Team player, flexible and energetic.
  • Demonstrated excellence in guest satisfaction.
  • Excellent verbal communication skills
  • Pro Serve Mandatory

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