Senior Manager, Data Quality Management

2 weeks ago

Canada Scotiabank Full time
Senior Manager, Onboarding & Learning Delivery / Strategy, Canadian Business Banking

Leads and oversees onboarding & learning delivery across Canadian Business Banking in ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

Reporting to the Director Sales Effectiveness and Sales Enablement, the Senior Manager will define, develop, implement and deliver role-based learning and training programs for all employees across commercial banking, while overseeing the end-to-end learning journey.

As well you will engage with employees and their management to provide support and ensure consistency throughout the learning journey.

You will collaborate with various stakeholders, such as managers, HR, and subject matter experts, to ensure that the training content is relevant, engaging, and aligned with the company's vision and values.

You will monitor and measure the effectiveness and impact of the training programs, using various tools and methods, such as surveys, feedback, and analytics.

You will continuously seek to improve and innovate the training programs, based on the best practices and emerging trends in the field.

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Leads the implementation of complex learning programs, including accreditation programs to ensure successful design, development, testing and execution of learning programs in accordance with established guidelines and standards.

Manages all aspects of the onboarding and graduated CBB Learning program including but not limited to content coordination, program evaluation, learner assessments, virtual classes, face to face classes, e-Learning, learner and coaches guides, building relationships with partner activities, and overall delivery.

Proactively assesses impacts, dependencies, and trade-offs across all learning programs.

Develops metrics in conjunction with Director, Sales Effectiveness to assess the effectiveness and sustainability of onboarding programs and change management initiatives, ensuring alignment with the Bank's strategy and overall business needs and requirements.

Leverages data and insights to optimize the quality, effectiveness, and efficiency of learning programs, change management and support framework.

Supports the Director Sales Effectiveness in providing actionable feedback and insights gathered from delivered training sessions, employee learning plan progression that help shape the development of future coaching strategies and materials by:

  • Providing comprehensive analysis, assessments and feedback on knowledge and understanding of products and services and recommendations on how they can be elevated
  • Exhibiting strong strategic influencing in interactions with key internal partners, regarding sales and distribution strategies, analysis and reporting
  • Gathering industry trends, competitive positioning analysis to identify new opportunities, in conjunction with the regular strategic planning process
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Delivers training including learning programs, change management and support framework

  • Multiple, complex projects
  • Strong collaboration across Bank areas
Post-secondary education in Business, Learning or equivalent experience

  • Certificate or designation in adult learning highly desirable
  • 5+ years working experience in Commercial Banking
  • Significant understanding of learning programs, policies, processes, and operations
  • Strong project management skills
  • Intermediate to Advanced proficiency with MS Office suite - Word, Excel, PowerPoint and Adobe
  • Sales Experience in Canadian Business Banking is an asset
  • Deep understanding and knowledge of Canadian Business Banking policies and procedures
  • Experience with client service standards and change management
  • Superior prioritization skills and time management skills
  • Ability to pivot based on new/changes to business line strategies and Executive priorities
  • French language is an asset
Ability to travel up to 50% of the time depending on the needs and schedules of the training programs

  • Driver's License and vehicle required for travel within province
Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must online to be considered for this role.

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