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Senior Manager, Solutions Management

3 months ago

Canada Data Axle Full time

Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention, and product enhancement. We are currently seeking a Senior Manager, Solutions Management.


This position will be responsible for acting as a liaison between clients, client management teams and engineering associates. The Senior Manager, Solution Management leads a team of solution managers providing day to day solution oversight, guidance, and technical documentation for data processing and software solutions. This position will act as an escalation point for custom database solutions and be an integral part of the project design and delivery.


Responsibilities:

  • Oversee up to 10 client solutions and their day-to-day operations.
  • Ensure management of day-to-day issues, delivery of change requests and general status for each account.
  • Lead planning, gathering and documentation of business requirements. This will involve both interfacing with clients as well as the development team.
  • Guide and mentor teams to best possible solution, utilizing existing processes where possible.
  • Management of documentation including Technical Specs, Business Requirements, Process Flows, Change Requests, and Data Audit Reports.
  • Become a Subject Matter Expert (SME) on client’s database. May be called on to answer questions and work on best practices for database builds as well as data usage.
  • Prepare high-level system flow for the proposed solution and review with the Implementation team and client if necessary.
  • Work with clients, Implementation team and all related IT departments to achieve solution-oriented results.
  • Analyze client issues.
  • Be proactive with the client guiding them to their next solution.
  • Travel as required.
  • Keep in close contact with Sales, Marketing, Development, customers, and prospects.
  • May be called on to answer questions and work on best practices for database builds as well as data usage.
  • Perform other miscellaneous duties as assigned by management.


Qualifications:

  • Bachelor’s degree in a related field of study or is required.
  • 8+ years of experience in business systems analysis is required.
  • 4+ years of experience on implementation or migration projects
  • 6+ years of experience in process improvement, database development, data process engineering, CRM solutions, software development, or master data management is required.
  • Experience in implementation of CRM solutions is required.
  • Experience in field-related processing, direct marketing experience a plus.
  • Prior experience in implementing marketing database solution a plus.
  • Experience in Data-Driven Marketing Services, Marketing Campaigns, Database Marketing, or a related domain.
  • Intermediate to advanced level at writing queries using SQL.
  • Strong working knowledge of database solutions and implementation or migration projects.
  • Experience with SDLC as well as Agile processes and JIRA software.
  • Experience in the following is helpful: process improvement, database development, ETL tools, data process engineering, CRM solutions, software development, or master data management.
  • Knowledge of campaign, email, CDP tools such as Adobe Campaign, HCL Unica, Tealium, or SFMC a plus.
  • Experience with both on-premises database solutions (Oracle, Postgres) as well as cloud-based solutions (Redshift, Athena, Snowflake) a plus.
  • Strong written and verbal communication skills to interface effectively with both external clients and internal teams at all levels.
  • Proven technical, analytical, and problem-solving skills.
  • Self-initiative and willingness to train on new solutions and technologies.
  • Professionalism and interpersonal skills.
  • Ability to work within team environment.
  • Ability to travel as needed.


If you are a resident of the state of California, Colorado, New York, or Washington, please contact us or email us at applicant@data-axle.com to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in.


Affirmative Action/EEO Statement:

At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life.Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.