Assistant Manager

1 week ago

Concord, Ontario, Canada Cole Haan Full time
Support Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus on
Operations, Brand and Talent. Ensure consistent implementation of store responsibilities including day to day store operations.

CORE ACCOUNTABILITIES:

  • Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies.
  • Coach and develop staff to exceed individual and store goals, including coaching and development of the sales lead team and to prepare them for an Assistant Store Manager role.
  • Coach and develop staff to provide a world class shopping experience through the effective execution of


Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipate customer changes, and meeting customer challenges.


  • Partner with the Store Manager to ensure ongoing specific and immediate coaching and feedback are provided to the staff.
  • Assists the Store Manager with recruitment, hiring, and onboarding of all store positions.
  • Supports the Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports.
  • In the absence of the Store Manager, or at the direction of the Store Manager, may assist with store scheduling, payroll control, and leading the store to achieve sales and EBITDA objectives.
  • Assist with weekly reporting as directed by the Store Manager.
  • Assist manager with monthly Operational/LP accountabilities including, but not limited to: Supply Ordering,
Petty Cash Reconciliation, Safety Meetings, and Alarm Tests.

  • Executes and follows all company policies and procedures to make sound business decisions and communicate/educate all staff members.
  • Partners with the Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies.
  • Communicates with Store Manager, and/or directly to Corporate partners regarding product mix, trends and needs.
  • Holds store keys and regularly participates in store opening and closing functions.

Requirements:

  • BA in Business Administration, or related field preferred.
  • 23 years of high volume store management experience.
  • Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include regular nights, weekends, long and short shifts.
  • Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
  • Strong Computer skills: POS Systems and Microsoft Office, Math Skills and Phone Skills.
  • Staff Development Experience: Knowledge in staffing, coaching, counselling, training and development.
  • Able to accomplish multiple tasks in a fastpaced environment.
  • Able to work effectively with others in a teamoriented environment and provide excellent customer service.
  • Able to effectively communicate in verbal and written English.
  • Ability to lift, push, and pull up to 2550 pounds occasionally.
  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Flexible schedule
  • Onsite parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Weekend availability

Experience:

Customer Service: 3 years (required)
Retail Leadership: 3 years (required)
Retail Management: 2 years (required)

Work Location:
In person

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