Service Dispatcher/customer Service

1 week ago


Ottawa, Ontario, Canada Francis Fuels Ltd Full time
We are looking for an experienced and motivated individual for our Heating & Air Conditioning Service Department.

The position requires an organized person that is detailed oriented and can work as a team member to ensure excellent service to our clients.


  • Handle incoming customer inquiries in a prompt, courteous and professional manner.
  • Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
  • Maintain the customer database with current information.
  • Work with other departments to ensure efficiency and customer satisfaction.
  • Contact existing customers to schedule appointments.

Additional Required Skills and Qualifications:

  • Punctual and reliable
  • Ability to multitask
  • Knowledge of the industry is recommended
  • Excellent computer skills
  • Ability to work independently or as part of a team
  • Time management skills
  • Previous experience working for HVAC Company would be an asset.
We thank all applicants, however, only those selected for an interview will be contacted.

Job Types:
Full-time, Permanent

Pay:
$20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Secondary School (preferred)

Experience:

- customer service: 4 years (required)

Work Location:
In person

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