IT Operations Specialist
1 week ago
Join us at PolicyMe We're modernizing life insurance and we'd like your help. Life insurance is a $1T industry that has remained largely unchanged for decades and we are in the process of changing that. We're a remote-first, Toronto-based startup with big ambitions.
As an IT Operations Specialist at PolicyMe, you will be at the heart of ensuring our systems are running smoothly and efficiently. Reporting to the Engineering Manager, you will be essential in establishing and maintaining a rigorous info security program that aligns with our strategic goals and SOC2 requirements. This position will have you working closely with various departments to support our day-to-day operations and long-term IT initiatives.
What You'll Be Doing:- Delivering Technical Support and Troubleshooting: Investigate and resolve software and hardware problems for end-users.
- Provide first-line technical support to employees on a wide range of IT issues, including hardware, software, networking, and telecommunications.
- Troubleshoot and resolve IT-related problems in a timely and efficient manner, ensuring minimal disruption to operations.
- Document troubleshooting steps and resolutions for future reference.
- Software and Device Management: Setup, installation, and configuration of hardware and software.
- Manage device and equipment inventory.
- Manage user accounts and permissions across various platforms and applications.
- Perform regular maintenance and updates to ensure systems operate efficiently.
- Monitor system health and recommend improvements where necessary.
- Ensuring Security and Compliance: Manage SOC 2 ongoing compliance and conduct quarterly system access audits.
- Manage third party MDR security firm (e.g., eSentire).
- Ensure proper security measures for IT infrastructure, including antivirus management, mobile device management and network access controls.
- Implement and enforce IT policies, procedures, and security measures to safeguard company assets and data.
- Training and Support: Develop and maintain documentation, knowledge base articles, and training materials to support end-users.
- Create user guides and FAQ resources for self-help purposes.
- this role requires some in-person attendance to our Toronto office for the purpose of equipment management
- Proven experience as an IT Support Specialist or similar role (minimum 2 years).
- Proficiency in various operating systems (Windows, macOS, Linux) and network troubleshooting.
- Strong understanding of computer systems (hardware/software), networks, etc.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills, both written and verbal, to clearly convey information to non-technical colleagues.
- Nice to have:Professional IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) and experience with cloud services (e.g., AWS, Microsoft Azure) and remote desktop applications.
About PolicyMe:
PolicyMe is a Venture-Backed InsurTech startup on a mission to put families first, protecting them with the honest and uncomplicated life insurance they deserve. Through technology, PolicyMe is streamlining the traditional insurance process, removing barriers and inefficiencies to deliver a fully-underwritten life insurance policy that families deserve but with fewer steps and lower costs. PolicyMe makes it easy to get a quote and apply for term life insurance online in 20 minutes or less. Since our launch in 2018, we have grown exponentially, selling over $1 billion in life insurance coverage to Canadians.
PolicyMe was also most recently voted as one of Canada's 50 Most Impactful Companies of 2021, and has been mentioned in BetaKit, National Post, the Global & Mail, Global News and more. If you're interested in being considered for this opportunity, please submit a resume.
Commitment to Equal Opportunity:
PolicyMe is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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