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Senior Client Services Manager
2 weeks ago
- Own the e-commerce strategy, campaign execution and data insights for your client portfolio.
- Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds.
- Respond to client requests in a timely and effective manner
- Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services.
- Identify and manage commercial execution of expansion opportunities within your portfolio.
- Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
- Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy.
- 5+ years of client management experience across e-commerce or Martech.
- A strong understanding of digital marketing, e-commerce, and marketing technology.
- Proven success managing a portfolio and evidence of prioritising client requests and relationships.
- Ambition and drive to grow existing client contracts through partner site expansion and product upsells.
- An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers.
- Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients.
- Life at Epsilon:
- DE&I:
- CSR:
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