Client Care Manager

1 week ago

Old Toronto, Ontario, Canada EightSix Network Inc Full time

Senior Helpers is seeking a dedicated and experienced Client Services Manager to oversee and develop all client services within our franchise territory. The ideal candidate will ensure client satisfaction, manage client retention, and drive internal growth. This is a salaried position reporting directly to the Director of Operations or Owner.

Primary Responsibilities:

  • Maintain a regular communication process for new clients, including caregiver introductions, first day of service calls, and a visit within the first 30 days of service. Alternatively, oversee the Client Services Coordinator in performing these tasks.
  • Ensure client and family satisfaction with Senior Helpers services, working collaboratively with employees and family members to find solutions.
  • Conduct bi-monthly visits to clients to assess service quality and satisfaction. Spend approximately 2-3 days out of the office for client reassessments and visits to hospitals, rehabs, and other facilities.
  • Adapt client care plans as needed.
  • Coordinate client activities such as field trips and in-home activities, and manage the lending library or direct the Client Services Coordinator to do so.
  • Communicate with the scheduler or Caregiver Manager regarding caregiver changes.
  • Generate up to 20% internal growth each month.
  • Complete assessments and work toward revenue goals, especially in the absence of a CRC.
  • Manage the client contact board.
  • Update the client retention dashboard weekly and create plans for replacing lost hours and proactive care management.
  • Manage the distribution of the client newsletter or oversee the Client Services Coordinator in doing so.
  • Take service inquiry calls and follow up with leads to meet revenue goals.
  • Represent Senior Helpers at networking events and contribute to the marketing face of the company.
  • Seek opportunities to upsell and promote additional hours through the sale of gift certificates and other offerings.
  • Perform other duties as assigned.

Qualifications:

  • Previous industry experience required.
  • Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
  • Excellent verbal communication skills and follow-up skills with prospects, clients, and client families.
  • Ability to quickly build rapport with people of all cultures.
  • Creative, innovative, and problem-solving abilities.
  • Proactive problem prevention and issue resolution leadership ability.
  • Minimum of one year experience managing clients.
  • Ability to visit client homes within the assigned territory.
  • Bachelor's degree and three years of related work experience strongly preferred.
  • Proficiency in Microsoft Word, Excel, internet, and Outlook required.
  • Ability to learn other software programs quickly.
  • Ability to work independently and as part of a team.

If you are a dedicated professional with a passion for client service and a drive for success, we invite you to apply for this exciting opportunity to make a difference in the lives of our clients and their families.

Be the first to be notified about new Client Care Manager jobs in Greater Toronto Area, Canada

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

#J-18808-Ljbffr

  • Client Care Coordinator, Pt

    2 weeks ago

    Toronto, Ontario, Canada Spectrum Health Care Full time

    Company DescriptionWe are hiring part time Client Care Coordinators to work at our Downtown Toronto, **office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients.This position is for part time evenings and weekends (4:30pm-12am).Our people are the cornerstone of our business. By...

  • Client Care Coordinator, Evenings, Contract

    1 week ago

    Toronto, Ontario, Canada Spectrum Health Care Full time

    Company DescriptionWe are hiring contract Client Care Coordinators to work at our Downtown Toronto, **office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients.This position is Full Time Evenings, Monday to Friday 4:30pm-12am. This is a 1.5 year contract with possibility of...

  • Manager, Client Care

    1 week ago

    Toronto, Ontario, Canada Edgewood Health Network Inc Full time

    Manager, Client CareBellwood Health ServicesReporting to the Clinical Director, the Manager, Client Care is a key role at Bellwood Health Services. The Manager leads a large team of Mental Health and Addictions Support Workers ("Support Workers") who interact, build relationships and support the client community every day with all of their daily needs and...

  • Transitional Care Manager

    2 weeks ago

    Toronto, Ontario, Canada SPRINT Senior Care Full time

    Supervisor, Transitional CareAbout SPRINT Senior Care:We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors...

  • Client Care Supervisor

    1 week ago

    Toronto, Ontario, Canada The Neighbourhood Group Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, NeighbourhoodLink Support Services and St. Stephen's Community HouseJOB OPPORTUNITY Job#TNG2023-72POSITION TITLE:Client Care SupervisorDEPARTMENT:Independent LivingSTATUS:Regular Full-time, non-bargaining unit# HRS / WEEK:35REPORT TO:Senior Manager, Client Care...

  • Client Care Manager

    1 week ago

    Toronto, Ontario, Canada Senior Helpers Canada Full time

    Client Services Manager Senior Helpers is seeking a dedicated and experienced Client Services Manager to oversee and develop all client services within our franchise territory. The ideal candidate will ensure client satisfaction, manage client retention, and drive internal growth. This is a salarie

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada Edgewood Health Network Inc Full time

    Position Summary:Reporting to the Client Care Coordinator Team Lead, the Client Care Coordinator is responsible for all client administration and coordination for the duration of the client's stay in an Outpatient program. You will work closely with other departments within Outpatient to ensure that clients receive the best possible care and support...

  • Patient Care Manager

    1 week ago

    Toronto, Ontario, Canada Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTREJoin our TeamWe are actively recruiting for a Patient Care ManagerPermanent Full-TimeThe Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and services provided at TGHC help...

  • Enterprise Regional Sales Manager

    1 week ago

    Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada The Neighbourhood Group Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community HouseJOB OPPORTUNITY Job#TNG POSITION TITLE:Client Care CoordinatorDEPARTMENT:Independent Living STATUS:Regular Full-Time, CUPE 7797# HRS / WEEK:35 CONTRACT DATES:n/aREPORT TO:Senior Manager,...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada South Riverdale Community Health Centre Full time

    South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social...

  • Associate, Client Care

    1 week ago

    Toronto, Ontario, Canada CBRE Full time

    Posted- 31-Jul-2023- Service line- REI Segment- Role type- Full-time- Areas of Interest Investment Management- Location(s)- Toronto - Ontario - CanadaAbout the role:Support Client Solutions in the marketing of private infrastructure to clients in institutional and HNW channels. Strong level of investment knowledge and of the client/consultant base. Act as a...

  • Patient Care Manager

    1 week ago

    Toronto, Ontario, Canada The Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTREJoin our TeamWe are actively recruiting for a Patient Care Manager for the Palliative Care Unit and Allied Health TeamThe Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses...

  • Patient Care Manager

    1 week ago

    Toronto, Ontario, Canada The Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTREJoin our TeamWe are actively recruiting for a Patient Care Manager for the Palliative Care Unit and Allied Health TeamThe Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada North Medical Spa Full time

    We are excited to expand our Client Care team and are looking for a full-time Client Care Coordinator. The Client Care Coordinator plays a key role in creating the elevated experience for our clients by building relationships to individualize our services, optimize bookings through careful management of our systems, thoughtfully working through all...

  • Patient Care Manager

    1 week ago

    Toronto, Ontario, Canada The Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTRE:CAREER OPPORTUNITYPatient Care Manager, Permanent Full-TimeComplex Continuing Care UnitThe Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and services provided at TGHC...

  • Transitional Care Supervisor

    1 week ago

    Toronto, Ontario, Canada SPRINT Senior Care Full time

    About SPRINT Senior Care:We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada MindBeacon Full time

    Who We AreAre you looking to further develop your career in the Healthcare industry with one of North America's innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada FGC Health Full time

    Company DescriptionRole DescriptionAt Lifeguard/Milestone, we believe in person centered care by creating meaningful relationships. We partner closely with healthcare professionals to deliver an exceptional home care experience making a difference in the quality of life for the clients and families we serve. Position Overview_The Client Care Coordinator will...

  • Manager, Client Access and Ambulatory Care Flow

    1 week ago

    Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    SummaryWe are seeking an innovative and strategic leader who is inspired by the opportunity to partner with clients, families and inter-professional teams across Holland Bloorview to create a seamless client access and ambulatory care flow experience. The Appointment Services team provides registration, scheduling, intake and clinic coordination services for...