Client Service Associate

7 days ago

Toronto, Ontario, Canada Carefirst Seniors and Community Services Association Full time

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area.


With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges.

3,000 of whom are "home-bound" and frail.

We are currently seeking a
Client Service Associate -Scheduler to join our Home Care Team.

Term:
Full-Time Permanent

Location: 300 Silver Star Blvd, Scarborough

Responsibilities

  • Perform daily scheduling of a large number of home care workers (personal support workers, home helpers, care attendants) for home care service for a specific geographic area
  • Troubleshoot any scheduling changes and/or conflicts in a timely manner
  • Assign home care workers to client cases based on suitability, skills, and geographic location
  • Manage and update service delivery schedules to ensure no missed care; maintain waitlist, and report on service statistics
  • Create and maintain client files and records, document all service changes, client and caregiver request, and funder's request accurately
  • Answer enquiries from and communicate with clients and/or their families, home care workers, and partner organizations
  • Collect and verify worker timesheets

Requirements:

  • Diploma in Business/Office administration or equivalent
  • 3 years of experience working with seniors or in a customer service setting
  • Strong customer service, communication, telephone, and interpersonal skills
  • Strong time management skills
  • Strong problem solving abilities, with ability to manage high volume of work and to multitask
  • Fluent in English and a second language that reflects the community served such as Cantonese and/or Mandarin, is an asset
  • A valid vulnerable sector police record check completed within one year

Benefits:

  • Dental Care
  • Extended Health Care
  • RRSP match
  • Comprehensive Orientation Program
  • Training and Education Subsidy

Application Deadline :


  • Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation._

Job Types:
Full-time, Permanent

Language:

  • Cantonese (preferred)
  • Mandarin (preferred)

Work Location:
In person

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