Assistant Customer Care Manager

1 week ago

Fergus, Ontario, Canada Tribute Communities Full time
_
Low Rise Residential - Assistant Customer Care Manager_

Location:
Fergus, ON

Available Positions: 1
-
The Company_


Tribute Communities is an award-winning builder with over 40 years' experience who has built more than 40,000 homes and condominium suites across the GTA.


Tribute has won many awards for our workmanship and dedication to service, but also for our business practices which were recognized with the Desjardins Award for Large Business from the Ontario Chamber of Commerce.

-
Job Brief_

At Tribute Communities, we are totally committed to customer satisfaction. We are looking for an enthusiastic and hard-working Customer Care Manager for a full-time position.

You will be part of a dynamic Customer Care team, ensuring that our new homeowners are completely satisfied from post-purchase through to post-warranty periods and that all Tarion Warranty Services are fulfilled.

-
What's in it for you?_


You will appreciate our comprehensive Health Care Benefits Plan, and other perks, such as, but not limited to: Work-Life Balance, Tuition Reimbursement, Corporate Partnership with GoodLife, Employee Assistant Program, and amazing Corporate Events.

-
What's in it for us?_
-
Position Responsibilities_

  • Assist the Customer Care Manager with administrative office work.
  • Assist the Customer Care Manager with scheduling trades to address deficiencies from the PDI, 30 day and yearend Tarion Forms.
  • Coordinating onsite service/warranty administration and database management of Tarion obligations with purchasers, construction, and trade partners from predelivery through to yearend warranty periods.
  • Assist the Customer Care Manager Scheduling and Conducting Framing Walk Throughs and Pre-Delivery Inspections (PDI's) with homeowners.
  • Coordinate and follow up for service warranty issues.
  • Communicates new home purchasers' inquiries to appropriate trades and departments.
  • Provide timely responses to the new home customer.
  • Enters and completes work orders in QaPad and / or Builder Lynx.
  • Able to track and follow up on work order completion and provide timely, accurate responses to Homeowners
  • Schedule Service Technician.
  • Schedule trades to address deficiencies from 1st and 2nd year performance audit.
  • The desire to provide industry leading Customer Experience and consistently exceed customer expectations.
  • Possesses a positive attitude with a strong focus on supporting team members.
-
Scheduling_

  • Fulltime
  • Monday to Thursday 7:30AM 5:00PM
  • Friday 7:30AM 4:00PM
-
Required Skills and Experience_

  • 3+ years Customer Care experience required in Residential Low Rise
  • Previous QaPAd and/or Builder Lynx experience preferred, must be a quick learner
  • Must be knowledgeable in Tarion Construction Performance Guidelines and common elements Warranties.
  • Proficiency in Microsoft programs with strong Excel skills
  • Ability to deal with different types of clients
  • Strong verbal and written communication skills
  • Must be detail oriented, have strong organization skills, an excellent time management skills
  • Tribute Communities will ensure special accommodations are made for persons with disabilities, as requested, during the selection process. Accessible formats of this document are available free upon request._

Benefits:

  • Dental care
  • Employee assistance program
  • Vision care

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Fergus, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Care: 3 years (preferred)
Low Rise Construction: 3 years (preferred)

  • QaPad/
Builder Lynx: 3 years (preferred)
Tarion Construction Performance Guidelines: 3 years (preferred)

Work Location:
In person

  • Ambulatory Care/diagnostic Imaging Clerk Gmch

    1 week ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    April 9, 2024GROVES MEMORIAL COMMUNITY HOSPITALPOSTING # AMBULATORY CARE/DIAGNOSTIC IMAGING CLERK(CASUAL)POSITION OVERVIEW:One (1) casual Ambulatory Care/Diagnostic Imaging Clerk opportunity is available at Groves Memorial Community Hospital.This position will perform reception and clerical duties for Diagnostic Imaging, Physiotherapy, Respiratory Therapy,...

  • Environmental Services Manager

    1 week ago

    Fergus, Ontario, Canada Caressant Care Full time

    About the Opportunity Caressant Care is currently seeking an Environmental Services Manager for our 87-bed long term care home in Fergus, Ontario. Reporting to the Administrator, the successful candidate will be responsible for general routine maintenance, minor repairs and servicing operations of the facility equipment, fixtures and grounds in accordance...

  • Assistant Manager

    1 week ago

    Fergus, Ontario, Canada A&W Food Services of Canada Inc. Full time

    A&W Fergus takes pride in offering our employees a working environment that is based on respect and listening. We are looking for a fun and experienced leader who loves A&W as much as they love leading a diverse team from their local communityThe Assistant Manager duties include, but are not limited too:Managing staff to help maintain and achieve restaurant...

  • Infrastructure and Diagnostics Coordinator

    1 week ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    WELLINGTON HEALTH CARE ALLIANCEGroves Memorial Community Hospital - Louise Marshall Hospital - Palmerston & District HospitalPOSTING # INFRASTRUCTURE & DIAGNOSTICS COORDINATOR(TEMPORARY FULL TIME)Position Summary:The Infrastructure and Diagnostics Coordinator provides administrative support to the VP and assistance to the departments within the...

  • Medical Office Assistant

    4 weeks ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    Salary: Posted on behalf of the General Surgery Clinic at Groves Memorial Community Hospital____________________________________________________________________________________April 24, 2024GENERAL SURGERY CLINIC at GROVES MEMORIAL COMMUNITY HOSPITALMEDICAL OFFICE ASSISTANT (FULL TIME)One (1) Full Time Medical Office Assistant position is available in the...

  • Medical Office Assistant

    2 months ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    Salary: Posted on behalf of the General Surgery Clinic at Groves Memorial Community Hospital____________________________________________________________________________________April 24, 2024GENERAL SURGERY CLINIC at GROVES MEMORIAL COMMUNITY HOSPITALMEDICAL OFFICE ASSISTANT (FULL TIME)One (1) Full Time Medical Office Assistant position is available in the...

  • Medical Laboratory Assistant

    1 week ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    November 21, 2023GROVES MEMORIAL COMMUNITY HOSPITALPOSTING # MEDICAL LABORATORY ASSISTANT(FULL TIME)One (1) full time Medical Laboratory Assistant position is available within Groves Memorial Community Hospital.This position is unionized with the OPSEU - Local 236.ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES Graduate of an accredited Medical Laboratory...

  • Medical Laboratory Assistant

    1 week ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    May 21, 2024GROVES MEMORIAL COMMUNITY HOSPITALPOSTING # MEDICAL LABORATORY ASSISTANT(CASUAL)One (1) casual Medical Laboratory Assistant position is available within Groves Memorial Community Hospital.This position is unionized with the OPSEU - Local 236.ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES Graduate of an accredited Medical Laboratory Assistant course...

  • Medical Laboratory Assistant

    1 week ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    August 17, 2023GROVES MEMORIAL COMMUNITY HOSPITALPOSTING # MEDICAL LABORATORY ASSISTANT(REGULAR PART TIME)One (1) regular part time Medical Laboratory Assistant position is available within Groves Memorial Community Hospital.This position is unionized with the OPSEU - Local 236.ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES Graduate of an accredited Medical...

  • Medical Laboratory Assistant

    4 weeks ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    Salary: May 21, 2024GROVES MEMORIAL COMMUNITY HOSPITALPOSTING # MEDICAL LABORATORY ASSISTANT(CASUAL)One (1) casual Medical Laboratory Assistant position is available within Groves Memorial Community Hospital. This position is unionized with the OPSEU – Local 236. ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIESGraduate of an accredited Medical Laboratory...

  • Medical Laboratory Assistant

    4 weeks ago

    Fergus, Ontario, Canada Wellington Health Care Alliance Full time

    Salary: May 21, 2024GROVES MEMORIAL COMMUNITY HOSPITALPOSTING # MEDICAL LABORATORY ASSISTANT(CASUAL)One (1) casual Medical Laboratory Assistant position is available within Groves Memorial Community Hospital. This position is unionized with the OPSEU – Local 236. ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIESGraduate of an accredited Medical Laboratory...

  • Assistant Manager

    1 week ago

    Fergus, Ontario, Canada Tim Hortons | Moorhead Investment Group Full time

    As an Assistant Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.As a passionate team leader, you believe in the importance of training Team Members to ensure high...

  • Overnight Assistant Manager

    4 weeks ago

    Fergus, Ontario, Canada Walmart Canada Full time

    Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...1.As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales...

  • Assistant Manager

    1 week ago

    Fergus, Ontario, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand...

  • Restaurant Assistant Manager

    4 weeks ago

    Fergus, Ontario, Canada McDonald's Fergus Full time

    Restaurant Assistant Manager NOC 60030Cost products and services, Organize and maintain inventory, Conduct performance reviews, Plan, organize, direct, control and evaluate daily operations, Determine type of services to be offered and implement operational procedures, Monitor revenues and modify procedures and prices, Ensure health and safety regulations...

  • Restaurant Assistant Manager

    2 months ago

    Fergus, Ontario, Canada McDonald's Fergus Full time

    Restaurant Assistant Manager NOC 60030Cost products and services, Organize and maintain inventory, Conduct performance reviews, Plan, organize, direct, control and evaluate daily operations, Determine type of services to be offered and implement operational procedures, Monitor revenues and modify procedures and prices, Ensure health and safety regulations...

  • Administrative Assistant

    1 week ago

    Fergus, Ontario, Canada Grand River Robotics Full time

    About Grand River RoboticsSince 2012, our goal has been to provide our customers with dedicated service and automated solutions so they can have a sustainable dairy operation. We focus on selling and servicing Lely equipment, along with quality complimentary products that accent the Lely brand of equipment. Grand River Robotics is committed to continually...

  • Activity Aide

    1 week ago

    Fergus, Ontario, Canada Caressant Care Full time

    Caressant Care is seeking an Activity Aides to join our accomplished team of professionals at our 87-bed long term care home in Fergus, Ontario.In this role, you will assist in the planning, implementation, and evaluation of recreation, lifestyle and wellness services and programs to meet the various social, emotional, physical, spiritual, intellectual and...

  • Activity Aide

    1 week ago

    Fergus, Ontario, Canada Caressant Care Full time

    About the Opportunity:Caressant Care is seeking two Activity Aide's to join our accomplished team of professionals at our 87-bed long term care home in Fergus, Ontario.In this role, you will assist in the planning, implementation, and evaluation of recreation, lifestyle and wellness services and programs to meet the various social, emotional, physical,...

  • Cook - Child Care Centre

    1 week ago

    Fergus, Ontario, Canada The County of Wellington Full time

    Cook - Child Care CentreWellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes.We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County...