Customer Experience Manager

1 week ago

Barrie, Ontario, Canada TD Bank Full time
Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Avertissement : Pour les visiteurs de l'Union européenne et du Royaume-Uni, seuls les témoins strictement nécessaires sont utilisés sur ce site. Ces témoins sont nécessaires au bon fonctionnement du site Web et ne peuvent pas être désactivés. Ils sont généralement mis en place uniquement en réponse à des actions que vous effectuez et qui équivalent à une demande de services, comme configurer vos préférences en matière de confidentialité, ouvrir une session ou remplir des formulaires. toutefois, certaines sections du site ne fonctionneront pas. Services bancaires personnels et commerciaux Détails de la rémunération :
En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.
Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.
This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities, including cross training within own team
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally
Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Impacts team results through the quality of the services or information provided to customers
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager Customer Experience or Branch Manager
Post-Secondary or Undergraduate degree (in related field) preferred

Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d'entreprises au Canada, aux États-Unis et partout dans le monde. Plus de collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu'elle sert et des économies qu'elle appuie. Nous sommes guidés par notre vision d'être une meilleure banque et par notre objectif d'enrichir la vie de nos clients, de nos collectivités et de nos collègues.
La TD est une entreprise profondément engagée à être une leader en matière d'expérience client. En parallèle de l'évolution de nos activités et de notre stratégie, nous innovons afin d'améliorer l'expérience client et de créer des capacités pour façonner l'avenir des services bancaires. Que vous ayez plusieurs années d'expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d'autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d'épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. C'est d'ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d'avantages sociaux concurrentiel.
Une variété de programmes de mentorat et une plateforme d'apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Formation et intégration
Dans cette optique, nous organiserons des séances d'intégration et de formation.
Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.
À la TD, nous avons pour objectif d'enrichir la vie de nos clients, de nos collectivités et de nos collègues, et nous avons en commun un ensemble de valeurs qui façonnent notre culture et guident nos comportements. Peu importe où vous travaillez à la TD, nous vous donnons les outils nécessaires pour faire changer les choses au travail et dans votre collectivité, explorer et faire progresser votre carrière et faire partie de notre culture de bienveillance et d'inclusion.
Notre engagement à l'égard de la diversité, de l'équité et de l'inclusion
C'est la raison pour laquelle nous avons lancé en 2018 La promesse TD Prêts à agir, qui est maintenant un projet nord-américain pluriannuel. Notre objectif est de soutenir le changement, de favoriser le progrès et de créer un monde meilleur et plus inclusif pour nos clients, nos collègues et nos collectivités.
#

  • Customer Experience Manager

    1 week ago

    Barrie, Ontario, Canada Home Depot Full time

    Customer Experience Manager As a Customer Experience Manager (CXM) at our store, you will be part of the leadership team responsible for maintaining store standards, ensuring top-notch customer service, department readiness, and smooth operational processes. Manage all activities needed for a safe opening and closing process. Coach associates, handle...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Barrie, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    1 month ago

    Barrie, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Barrie, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Cashier / Customer Experience Associate

    1 month ago

    Barrie, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Supervisor, Food Services

    1 week ago

    Barrie, Ontario, Canada Teriyaki Experience Full time

    Education: Secondary (high) school graduation certificate Experience: 7 months to less than 1 yearAsset languages: MandarinWork setting: Food service establishmentTasks: Establish methods to meet work schedules Supervise and coordinate activities of staff who prepare and portion food Train staff in job duties, sanitation and safety procedures Estimate and...

  • Manager of Guest Experience

    1 week ago

    Barrie, Ontario, Canada Montana's BBQ & Bar Full time

    Overview:Montana's is looking for a Manager of Guest Experienceat our Barrie LocationAt Montana's, BBQ-lovers, friends, and family alike gather together in an energetic place to devour mouth-watering favourites fresh off the grill. We're looking for friendly, down-to-earth teammates who are passionate about grilling and serving the best 100% Canadian BBQ and...

  • Customer Experience Representative

    1 week ago

    Barrie, Ontario, Canada Olive Oil Co Inc. Barrie-Newmarket-Midland-Orillia Full time

    Olive Oil Co. Inc. - Barrie is looking for one (or two) team membersJob Types: Part-time, PermanentCompensation: From $16.55 per hourSchedule:Days Monday to Saturday Some Sundays - Summer & DecemberWork Location: 31 Commerce Park Road, Barrie, ONContact:Denise Sindle-TuckerorAnje MorrowJob Types: Part-time, CasualPay: From $16.55 per hourExpected hours: per...

  • Customer Coordinator

    1 week ago

    Barrie, Ontario, Canada Glass Doctor Full time

    Do you love customer service? Organization and making sure projects flow? Have you've been doing that for more than a year? Do you have a manager mentality and mindset? Then keep readingHow about growing your skills and income at a company where your attention to detail will be appreciated?As a Customer Coordinator, you will be helping our residential and...

  • Customer Coordinator

    1 week ago

    Barrie, Ontario, Canada Synergistic International LLC Full time

    Do you love customer service? Organization and making sure projects flow? Have you've been doing that for more than a year? Do you have a manager mentality and mindset? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As a Customer Coordinator, you will be helping our residential...

  • Patient Experience Coordinator

    1 week ago

    Barrie, Ontario, Canada Fotis Physio and Wellness Full time

    Benefits Competitive salary commensurate on experience Paid training and ongoing education Paid holidays offRequirements: Customer service/greeting and sales. Answering multiline phones and multitasking. Processing client's payments and issuing related invoices; interact with clients and third party groups. Managing clinic flow and organization. Tidying and...

  • Patient Experience Coordinator

    1 week ago

    Barrie, Ontario, Canada Fotis Physio and Wellness Full time

    Benefits Competitive salary commensurate on experience Paid training and ongoing educationRequirements: Customer service/greeting and sales. Answering multiline phones and multitasking. Processing client's payments and issuing related invoices; interact with clients and third party groups. Managing clinic flow and organization. Tidying and cleaning...

  • Customer Programs Specialist

    1 week ago

    Barrie, Ontario, Canada Antech Diagnostics Full time

    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility,...

  • Customer Service

    1 week ago

    Barrie, Ontario, Canada Watson Building Supplies Full time

    SummaryWatson is Ontario's premier supplier of building materials. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.Key Responsibilities Take orders at the sales counter and over the phone Build relationships with customers Assist outside sales with job quoting and sales...

  • Customer Operations Leader

    1 day ago

    Barrie, Ontario, Canada Indigo Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Care Associate

    1 week ago

    Barrie, Ontario, Canada Precise ParkLink Full time

    Company Description: As Canada's parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 900 employees across Canada, a head office in Toronto, and 18 supporting offices across the country. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They...

  • Dealer Experience Advisor

    1 week ago

    Barrie, Ontario, Canada Napoleon Products Full time

    Job DetailsDescriptionNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers' home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side...

  • Dealer Experience Advisor

    1 week ago

    Barrie, Ontario, Canada Napoleon Products Full time

    Job DetailsDescriptionNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers' home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side...

  • Customer Service Representative

    4 weeks ago

    Barrie, Ontario, Canada Scotiabank Full time

    Customer Service Representative - Alliston, Barrie (15 hrs/week)Requisition ID: 197878Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our...

  • Customer Service Representative

    1 month ago

    Barrie, Ontario, Canada Scotiabank Full time

    Customer Service Representative - Alliston, Barrie (15 hrs/week)Requisition ID: 197878Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our...