AV and PC Technical Support

2 weeks ago

Toronto, Ontario, Canada NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Profile Summary:

The AV Technical Specialist plays a pivotal role in ensuring seamless technical support for meetings and events across auditoriums and facilities, encompassing SSC, DC, and the Innovation Center. Responsibilities include managing requests for sound equipment, audiovisual gear, PowerPoint projection, video recording, teleconferencing, and lighting. Collaboration with divisional assistants and meeting planners is essential to deliver impeccable service. This position also involves maintaining and overseeing all technical equipment, recording event-related details, and coordinating with a team of volunteers for corporate meetings.

The Associate also provides on-site PC support for issues called into the Helpdesk concerning computer and software issues for specified client groups.

Key Responsibilities:

1. Manage requests for sound equipment, audiovisual gear, PowerPoint projection, video recording, teleconferencing, and lighting for meetings and special events, and Zoom broadcast.

2. Collaborate with divisional assistants and meeting planners to ensure optimal service for meetings and special events.

3. Oversee the maintenance of technical equipment, manage event records, and track related technical labor expenses.

4. Coordinate with a team of volunteers to staff regular corporate meetings, including Spark and divisional management meetings.

5. Assist in major events such as the Golden Quarter Conference, Year Beginning Meeting, District Managers Meeting, Holiday Party, and others as required. Prepare schedules and manage purchase/rental requests for upcoming events.

6. Liaise with AVT and other vendors for equipment service and repairs.

7. Ensure stage setup aligns with venue and meeting requirements, including the green room(s) to support visiting special guests.

8. Manage and support desktop and meeting room video broadcasts.

9. Provide first level support for diverse technical issues called into the Information Systems Division, troubleshoot, and support existing hardware and software: desktops/laptops/tablets.

10. Troubleshoot and support hardware peripherals: network printers, scanners, tablets, etc. Support local and remote user base.

11. Act independently to resolve support calls and achieve a high percentage of incident resolution without escalation

12. Assist on projects that require Client Services and work with L2 in roll-out of new technologies and applications for the company

13. Advise and educate customers on procedural guidelines to ensure a complete solution to their technical or service questions Identify unique or recurring customer/technical problems

14. Provide input to management to prevent recurrence Control and documentation of assets issued/received. Maintain and keep up to date all Service Now tickets assigned within a timely fashion.

Additional Skills/Knowledge Required:

Hardware Troubleshooting: Experience in diagnosing issues with laptops, desktops, tablets, mobiles, MacBooks, printers, thin clients, servers, and network printers. Software Troubleshooting: Proficient in troubleshooting MS Backoffice suite, mobile applications, client and cloud applications. ITIL and Agile Environment: Understanding of ITIL and experience in incident/problem/change management within an Agile environment. Advanced Technical Proficiency: Demonstrated working knowledge of Service Now, JIRA, Confluence, AirWatch, SAP. Analytical Skills: Strong analytical and problem-solving skills with high attention to detail and the ability to learn new technologies. Process Improvement: Ability to understand, map, and enhance end-to-end processes. Communication Skills: Excellent written and oral communication, presentation, leadership, facilitation, and workshop management skills for diverse audiences. Vendor Management: Ability to negotiate with service providers, vendors, and manage within a contractual relationship. AV Equipment knowledge of Crestron, Polycom, Zoom an asset

Offers of employment are conditional upon passage of screening criteria applicable to the job

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