Guest Service Agent

1 week ago


Oshawa, Ontario, Canada Courtyard by Marriott - Sunray hotels Full time
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.

Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.


Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Duty Managers.

Preferred Experience:
Hotel Front Desk - 1 year

Job Type:
full time

Job Types:
Full-time, Part-time

Part-time hours: 40 per week

Salary:
$17.65 per hour

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Experience:

  • Customer service: 1 year (required)
  • Hotel: 1 year (preferred)

Work Location:
In person
  • Guest Service Agent

    1 week ago


    Oshawa, Ontario, Canada Travelodge Oshawa Full time

    **Part Time Front Desk Guest Services Agent**Availability must be flexible. Shifts can be in the morning hours (7am3pm) and evening hours (3pm11pm) Must be available to work Weekday evenings, Weekends, and on Holidays. Shift timings can vary depending on business needs.Hotel/Concierge front desk experience is required.Able to work in fast-paced...


  • Oshawa, Ontario, Canada Jones Lang LaSalle Incorporated Full time

    Guest Service Representative page is loaded Guest Service Representative Apply remote type On-site locations Oshawa, ON time type Part time posted on Posted 3 Days Ago job requisition id REQ360674 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class...


  • Oshawa, Ontario, Canada JLL Full time

    JLL supports the Whole You, personally and professionally.JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a professional,...


  • Oshawa, Ontario, Canada Keller Williams Energy Real Estate, Brokerage Full time

    Your job title:_Agent Services Coordinator_Where you will work:_Keller Williams Energy_Direct Supervisor: Dawn EnrightWho are we? Frequently recognized as the most innovative and agentfriendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Energy Market Centre features a friendly...


  • Oshawa, Ontario, Canada JLL Full time

    JLL supports the Whole You, personally and professionally.Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and...

  • Guest Attendant

    1 week ago


    Oshawa, Ontario, Canada Sienna Senior Living Full time

    _Temporary Full -time Evenings - 3:00pm - 11:00am_- _52.5 hours bi-weekly_If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us The Guest Attendant is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human...

  • Front Desk Agent

    1 week ago


    Oshawa, Ontario, Canada Holiday Inn Express & Suites Oshawa Full time

    Job briefWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.The goal is to make guests and visitors feel comfortable and valued while on our...

  • Guest Attendant

    1 week ago


    Oshawa, Ontario, Canada Traditions of Durham Retirement Residence Full time

    Guest Attendant Part-time 4:30pm-9:30pm 7 shifts bi-weekly Aspira Traditions of Durham Retirement Living (Oshawa) In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira Traditions of Durham Retirement Living their home. This role offers the opportunity to provide heartfelt...


  • Oshawa, Ontario, Canada Sienna Senior Living Full time

    Perm FT Schedule: 3PM 11PM (must be available every other weekend)If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join usThe Guest Attendant is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.As...


  • Oshawa, Ontario, Canada Colas Full time

    McAsphalt Logistics Inc:Status:Full-time Permanent PositionExpected Start Date:As soon as possibleLocation:Logistics Office Farewell Street, Oshawa, ON L1H 6N8Reporting to:Operations Manager, CentralAbout McAsphalt:About McAsphaltMcAsphalt is a company that specializes in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, it has...


  • Oshawa, Ontario, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions.Join us and grow your career with our retail team as a Store Technical...


  • Oshawa, Ontario, Canada Campus Living Centres Full time

    Position Summary and Job MagnitudeThe Housekeeping Services Representative interacts with students and guests frequently. It is imperative that they are friendly and patient and demonstrate a high degree of customer service in all situations. Housekeeping Service Representatives are responsible for cleaning student/guest rooms and maintaining cleanliness...


  • Oshawa, Ontario, Canada Right At Home Realty Inc Full time

    About Us: Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that. Right at Home Realty has been a champion of the real estate agent since we opened our doors in . We obsess over agent success and are always there to provide the support and services they need to grow their business and...


  • Oshawa, Ontario, Canada Right at Home Realty Full time

    About Us:Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that.Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their business and...


  • Oshawa, Ontario, Canada Durham College Full time

    About Durham College:Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the...


  • Oshawa, Ontario, Canada Mackie Moving Systems Full time

    Mackie Moving Systems is hiring a Customer Service Coordinator for our Specialized Products division.Responsibilities: Interacts with customers regarding processing orders, status checks, billing adjustments, POD requests Inputs daily updates from BOL, 3rd party invoices Ensures all paperwork is prepared to support accurate invoicing that all appropriate...

  • Server

    1 week ago


    Oshawa, Ontario, Canada Lone Star Texas Grill Full time

    Position:Server:Location: 855 Taunton Rd E, Oshawa, ON L1H 7K5:Job Type:Part Time:Lone Stars Servers bring the sizzle We are looking for fun, enthusiastic and outgoing individuals to join the Lone Star service group. You will be part of the front of house team that creates memorable guest experiences in an upbeat and welcoming environment.Responsibilities:...


  • Oshawa, Ontario, Canada Bento Sushi Full time

    Food Service Team Member (Sushi Chef)Join Team Bento and be a part of our group of companies which operates more than 5600 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.Come roll with us as a Food...


  • Oshawa, Ontario, Canada Courtyard by Marriott - Sunray hotels Full time

    Room attendants are responsible for cleaning and maintaining the rooms in accordance with Marriott Standards. Attendants must provide professional service and be meticulous in their work. If you are a dynamic individual learning to love and with a knack for details, this job is for youSome of the responsibilities include: Clean all assigned guestrooms to...

  • Host

    1 week ago


    Oshawa, Ontario, Canada Lone Star Texas Grill Full time

    Position:Host:Location: 855 Taunton Rd E, Oshawa, ON L1H 7K5:Job Type:Part Time:We are looking for fun, enthusiastic and outgoing Hosts to join our front door team. You will be part of the front of house team that creates memorable guest experiences in an upbeat and welcoming environment. You are the 1st and last impression every guest has of Lone Star, and...