Customer Service Representative

2 weeks ago

Oro Station, Canada Chartright Air Inc. Full time

Who we are:


We are aviation professionals obsessed with the provision of exceptional customer service and consumed with the desire to remain Canada's #1 provider of private jet services.

For over 35 years we have honed our skills and continuously evolved and are proud to be Canada's most trusted and innovative provider of private jet services.

We are committed to the delivery of safe, reliable, and authentic aviation solutions.

Our culture is rooted in our core values: Reliable, honest, transparent, and safe.

Each member of the Chartright Team is encouraged to initiate change that will bring about continuous improvements that enhance these core values.

We want you to join our team of professionals who are customer-focused and innovative.

So, if you get excited about making a real difference as part of a winning team as we do, we want to hear from you.


Why Chartright:

  • The opportunity to make a difference by contributing to the ongoing success of a high growth company in an exciting industry
  • We are a highperformance, customerdriven, and peoplefocused culture
  • We're highly committed to ongoing improvement and achieving excellence in processes and ways of working through collaboration, employee engagement, and teamwork
  • You will learn, grow, and develop your skills and career with opportunities to move into new, expanded roles
  • Competitive total compensation including 100% companypaid extended health and dental benefits
  • RRSP/DPSP matching program, which can serve as an important part of your future and retirement security

The Role:


The Customer Service Representative (CSR) contributes to delivering a consistent, superior customer experience for our internal and external FBO customers.

The CSR will handle a wide range of customer service and administrative tasks at our growing Fixed Base Operation (FBO) in Lake Simcoe as well as assists the Kitchener-Waterloo (YKF) based FBO for billing overflow.

You will be a key player in supporting our growth and contributing to our continued success by elevating our already exceptional customer service.


What you will do:

  • Deliver a range of customer service activities including greeting guests and visitors, arranging and dispatching travelrelated services and assisting customers to access and deboard aircraft
  • Support communications related to aircraft arrival and departure times, corresponding with team members including the flight crew to ensure FBO awareness of flight status and any challenges
  • Conduct core administrative activities including customer folio preparation as well as invoicing and processing payments
  • Contribute to maintaining a clean and professional FBO operation
  • Collaborate with internal team members with projects or tasks as needed to contribute to an overall smoothrunning operation

What you bring:

  • You have postsecondary education ideally a diploma/degree in business combined with a minimum 2+ years' customer service experience in a busy, customerfocused environment; we'll consider an equivalent combination of education and experience.
  • Experience performing core administrative tasks and data entry with solid administration skills combined with a high degree of accuracy and strong attention to detail
  • A customerfocused approach with ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it
  • Solid, effective verbal, written and interpersonal communication skills
  • Strong judgment combined with effective problemsolving skills
  • Collaboration skills enabling you to work effectively with team members across functions
  • A proactive, 'cando", positive approach combined with a strong resultsorientation
  • Ability to be balanced, focused and remain customer focused in a busy, dynamic environment
  • Proficiency in MS Office, able to quickly leverage internal systems and processes

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