Local System Support

2 weeks ago


ChathamKent, Canada Chatham-Kent Full time

The Municipality of Chatham-Kent has an opening for a temporary full-time Local Systems Support in the Employment & Social Services division.

This temporary full-time opportunity is for a period up to January 2024.

Job description

Essential responsibilities

Demonstrate Chatham-Kent's core values and competencies

Answer, evaluate, and prioritize requests for assistance with computer technology problems for users locally and at remote sites, including coordination and escalation of issues as needed

Coordinate between the Provincial OPS IT Service Desk and the Municipal IT Service Desk to deliver prescribed procedures for incident resolution, coordination of technical support and escalation of issues where further technical resources are required

Log and track problems, communicating information to staff regarding changes or updates, including development of resources as required

Develop job aids and procedures for the collection and analysis of statistical and financial data

Provide onsite support regarding upgrades & lifecycle of technology

Research and recommend hardware and software purchases

Streamline/update business procedures as required

Manage integration of data from Provincial and Municipal programs to produce reports for statistical analysis and financial claims including database and report design/development

Maintain user security accounts and requests for creation for both municipal and provincial IT systems

Manage inventory; install and document all hardware and software; track lifecycle replacements and licensing information

Responsible for installing and troubleshooting hardware and software

Manage system security, back up procedures and monitor integrity of databases

Act as liaison/contact person between Employment & Social Services, Housing Services and Child Care & Early Years, as well as provincial/municipal IT Service Desks and external providers, such as OCCMS and Arcori

Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote, SharePoint) or similar software programs

Participate with local Clerical Support team, or on projects as needed

Essential qualifications

College certificate or diploma (preferably in a computer science related program), with four (4) to six (6) years of related experience

Experience working in a fast-paced information technology environment, managing multiple projects, programs and priorities requiring a high degree of mental concentration

Experience with Windows Operating Systems, Web Browsers (Edge, Firefox, Chrome, Internet Explorer), Crystal Reports, Adobe Products, SharePoint, SCCM, SCOM, Active Directory, networking concepts (LAN, WAN) and database management

Experience developing job aids and procedures for the collection and analysis of statistical and financial data

Experience managing system security

Analytical and problem solving skills

Excellent customer service skills

Skilled in training and mentoring staff
Excellent technical and troubleshooting skills

Other qualifications

Care Management System (OCCMS), CheqMaster an asset

Proven skills with network connectivity (WAN/LAN) an asset

Certifications, memberships, licenses

CompTIA A+ Certification (certification required within six (6) months of employment)

Dell certification (certification required within six (6) months of employment)

Microsoft Certified IT Professional (certification required within six (6) months of employment)
ITIL v4 Foundations certification (certification required within 90 days of employment)

Work environment/hours of work

This position works mostly indoors

This position works weekday hours, with occasional evening and weekend hours

COVID-19 Vaccination

The Municipality of Chatham-Kent no longer requires a COVID-19 vaccination as a condition of employment. Although it is not mandatory to be vaccinated, it is highly encouraged.

Driver's licence/vehicle requirements


Because this position would be required to travel, a valid Province of Ontario driver's licence with a reliable motor vehicle is preferred.

Background check requirements

Essential physical and/or safety requirements

Requires non-slip footwear

Sitting:
frequent sitting in a chair

Hands:
constant mousing (constant mousing, frequent pinching/gripping to retrieve paper jams from printer/copiers, use of tools to troubleshoot/repair inside computers/ printers / copiers)

Benefits:

Notice to Internal Municipal Employees only
- ____


The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.


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