Local System Support
2 weeks ago
The Municipality of Chatham-Kent has an opening for a temporary full-time Local Systems Support in the Employment & Social Services division.
This temporary full-time opportunity is for a period up to January 2024.Job description
Essential responsibilities
Demonstrate Chatham-Kent's core values and competencies
Answer, evaluate, and prioritize requests for assistance with computer technology problems for users locally and at remote sites, including coordination and escalation of issues as needed
Coordinate between the Provincial OPS IT Service Desk and the Municipal IT Service Desk to deliver prescribed procedures for incident resolution, coordination of technical support and escalation of issues where further technical resources are required
Log and track problems, communicating information to staff regarding changes or updates, including development of resources as required
Develop job aids and procedures for the collection and analysis of statistical and financial data
Provide onsite support regarding upgrades & lifecycle of technology
Research and recommend hardware and software purchases
Streamline/update business procedures as required
Manage integration of data from Provincial and Municipal programs to produce reports for statistical analysis and financial claims including database and report design/development
Maintain user security accounts and requests for creation for both municipal and provincial IT systems
Manage inventory; install and document all hardware and software; track lifecycle replacements and licensing information
Responsible for installing and troubleshooting hardware and software
Manage system security, back up procedures and monitor integrity of databases
Act as liaison/contact person between Employment & Social Services, Housing Services and Child Care & Early Years, as well as provincial/municipal IT Service Desks and external providers, such as OCCMS and Arcori
Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote, SharePoint) or similar software programs
Participate with local Clerical Support team, or on projects as needed
Essential qualifications
College certificate or diploma (preferably in a computer science related program), with four (4) to six (6) years of related experience
Experience working in a fast-paced information technology environment, managing multiple projects, programs and priorities requiring a high degree of mental concentration
Experience with Windows Operating Systems, Web Browsers (Edge, Firefox, Chrome, Internet Explorer), Crystal Reports, Adobe Products, SharePoint, SCCM, SCOM, Active Directory, networking concepts (LAN, WAN) and database management
Experience developing job aids and procedures for the collection and analysis of statistical and financial data
Experience managing system security
Analytical and problem solving skills
Excellent customer service skills
Skilled in training and mentoring staff
Excellent technical and troubleshooting skills
Other qualifications
Care Management System (OCCMS), CheqMaster an asset
Proven skills with network connectivity (WAN/LAN) an asset
Certifications, memberships, licenses
CompTIA A+ Certification (certification required within six (6) months of employment)
Dell certification (certification required within six (6) months of employment)
Microsoft Certified IT Professional (certification required within six (6) months of employment)
ITIL v4 Foundations certification (certification required within 90 days of employment)
Work environment/hours of work
This position works mostly indoors
This position works weekday hours, with occasional evening and weekend hours
COVID-19 Vaccination
The Municipality of Chatham-Kent no longer requires a COVID-19 vaccination as a condition of employment. Although it is not mandatory to be vaccinated, it is highly encouraged.
Driver's licence/vehicle requirements
Because this position would be required to travel, a valid Province of Ontario driver's licence with a reliable motor vehicle is preferred.
Essential physical and/or safety requirements
Requires non-slip footwear
Sitting:
frequent sitting in a chair
Hands:
constant mousing (constant mousing, frequent pinching/gripping to retrieve paper jams from printer/copiers, use of tools to troubleshoot/repair inside computers/ printers / copiers)
Benefits:
Notice to Internal Municipal Employees only
- ____
The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.
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