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Technical Writer Ii

3 months ago

Mississauga, Ontario, Canada Excelgens Full time
This position is part of the Zebra Technical Publications organization. This organization is dedicated to shaping and delivering global performance improvement strategies. This includes driving competitive advantage through documentation as well as leveraging new technologies to deliver innovative and intuitive experiences.
Responsible for the development of technical documentation to support hardware products.

Designs and develops content for use in user manuals, quick start guides, and installation guides that address the needs of both internal and external users.

Our mission is to establish best-in-class knowledge transfer and to contribute to overall customer satisfaction for users of our products.


Responsibilities:

  • Develop and write technical content, including descriptions, installation procedures, operating instructions, maintenance, and troubleshooting information.
  • Conduct interviews with SMEs to gather data for content. Responsible for handling multiple projects at one time in a dynamic environment.
  • Coordinate, manage, and control documentation development projects and deliverables.

Qualifications:

  • Excellent writing skills with the ability to clearly translate highly technical information into easily used and understandable text and illustrations.
  • Excellent interpersonal skills necessary to communicate with engineering, marketing, SMEs, and external team members to obtain the information necessary to carry out assignments.
  • In-depth knowledge of electronic publishing, including DITA, FrameMaker, Adobe Illustrator, Photoshop, and content management systems.
4-7 years experience preferred

Salary:
From $30.00 per hour

Schedule:

  • Monday to Friday