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Customer Service Representative

4 months ago

Edmonton, Alberta, Canada Century Resorts Alberta Full time

SUMMARY

Shifts for this position may be scheduled between our hours of operation 7:00 am to 3:00 am.


In this role you would greet and welcome Century Casino guests with a friendly and professional demeanor at every opportunity.

Be responsible to check in and out hotel guest. Process lottery, hotel, and merchandise cashier transactions.

Sign up Casino patrons to enroll in the Winners' Zone and Winner's Edge programs and virtually communicates the advantages of both programs.

Data entry of points where required, processing members' reports, minor maintenance on kiosks, etc.

Within the casino, assists with the execution of marketing promotions, maintains daily counts of inventory, and upholds the highest commitment to customer service.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High School diploma required. A combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS
Any Alberta Gaming and Liquor Control registration requirements, complete the online Lotto Learn certification and Winners' Edge course. Must be able to pass a criminal background check.

LANGUAGE SKILLS
Ability to demonstrate effective oral and written communication skills using proper English. Ability to read and interpret all types of documents in English.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide into all measure units, using whole numbers and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions.

REASONING ABILITY

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential duties involve performing physical exertion, prolonged periods of sitting, occasional walking, climbing stairs, stooping, bending, stretching, reaching, and standing with standard breaks.

Essential duties may require lifting 35 to 50 pounds of related general office supplies and equipment.

WORK ENVIRONMENT

MATERIALS AND EQUIPMENT DIRECTLY USED
Various general office equipment, including computers, calculators, fax machines, photocopiers, shredders, and telephones.

Job Type:
Part-time

Benefits:

  • Discounted or free food
  • Employee assistance program
  • Onsite parking

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Weekend availability

COVID-19 considerations:
Century is adhering to all AHS Covid-19 guidelines

Work Location:
One location